- Music
- I like looking at the stars and learning about constellations
- Horseback Riding
- Virtual Reality
- Video Gaming
- Drone Piloting
Eric Spradley
Overland Park, KS
Summary
Dynamic and results-driven professional with a proven track record at Home Depot, excelling in service excellence and effective troubleshooting. Adept at enhancing customer satisfaction through expert product knowledge and strategic issue analysis. Skilled in operating forklifts and maintaining inventory accuracy, contributing to streamlined operations and improved team performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Associate
Home Depot
02.2022 - 08.2024
- Resolved customer inquiries and complaints promptly to ensure positive shopping experiences.
- Assisted customers in selecting appropriate lumber products based on project specifications.
- Helped customers obtain correct sizes and shapes by using power tools to cut lumber.
- Moved bulk customer orders with safe operation of forklifts.
- Maintained inventory accuracy through regular stock checks and restocking procedures.
- Provided expert advice on lumber types, usage, and maintenance to enhance customer satisfaction.
- Collaborated with team members to improve store layout and product visibility for increased sales.
- Conducted training sessions for new staff on product knowledge and customer service techniques.
Distribution Center Associate
Tyson Foods
10.2019 - 02.2022
- Operated forklifts and pallet jacks to transport products efficiently within warehouse environment.
- Conducted quality inspections on incoming and outgoing shipments to ensure product integrity.
- Collaborated with team members to optimize workflow and improve order fulfillment processes.
- Maintained accurate inventory records using warehouse management systems to track stock levels.
- Assisted in training new associates, sharing knowledge of best practices for successful operations.
- Operated various types of equipment including forklifts, pallet jacks, and hand trucks for efficient material handling within the facility.
- Maintained a clean and organized workspace by adhering to warehouse safety standards.
Plant Floor Technician
TerraLogic Sustainable Solutions (Ford Motor Company)
01.2016 - 10.2019
- Answered radio, phone and walk up issues by troubleshooting issues with Desktop and Laptop computers, Cisco telephone equipment, Zebra scanners, Dell computers and other equipment related to users involved in the manufacture process,
- Provided end user support for Microsoft Windows 11, Microsoft 360, Microsoft Outlook, Java and proprietary software unique to the Ford Motor Company.
- Trained employees on software usage and troubleshooting techniques, improving overall team competency.
- Provided training on software installation and operation, profile imaging and re-imaging.
- Trained and managed Technicians on providing a great customer experience.
- Diagnosed and repaired hardware and software issues for diverse systems, ensuring optimal performance.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
Education
GED -
Northeast High School
Kansas City, MOCertificate - A+, MCSE And MCNE Certifications
Centriq Career Training
Shawnee, KSSkills
- Service excellence
- Effective troubleshooting skills
- Clear communication
- Strategic issue analysis
- Exceptional customer service
Certification
Licensed Forklift Operator - 2 Years
Interests
Timeline
Sales Associate
Home Depot
02.2022 - 08.2024
Distribution Center Associate
Tyson Foods
10.2019 - 02.2022
Plant Floor Technician
TerraLogic Sustainable Solutions (Ford Motor Company)
01.2016 - 10.2019
GED -
Northeast High School
Certificate - A+, MCSE And MCNE Certifications
Centriq Career Training