- Big Sports buff with my #1 Seattle Mariners the Seattle Kraken and the Seattle Seahawks
- Watching Movies and TV Shows
- Participating in various activities, including Bowling,Singing Karaoke and Diamond Art
- Volunteering at local animal shelters and rescue organizations
- Road Trips
- Wine Tasting
- Food Photography
Melissa Milham
Lynnwood
Summary
Dynamic and results-driven Sales Associate with a proven track record with the Seattle Mariners excelling in service excellence and relationship building. Recognized for enhancing customer satisfaction through exceptional service and effective problem-solving. Adept at multi-tasking and collaborating with teams to achieve sales goals, ensuring a positive shopping experience for all customers.
Professional with strong skills in customer service and administrative tasks, ready to excel in pivotal role. Known for effective communication, adaptability, and reliability in fast-paced environments. Capable of managing front desk operations, coordinating with team members, and delivering results that enhance guest experiences. Proven ability to handle multitasking, problem-solving, and maintaining welcoming atmosphere.
Overview
28
28
years of professional experience
Work History
Sales Associate
5 Below
Lynnwood, WA
10.2025 - Current
- Assisted customers in product selection and provided exceptional service to enhance shopping experience.
- Maintained organized merchandise displays to attract customer attention and promote sales.
- Collaborated with team members to achieve daily sales goals and improve store performance.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Prioritized helping customers over completing other routine tasks in store.
Retail Sales Associate
Woodland Park Zoo
Seattle, WA
04.2025 - Current
- Assisted customers with product selection, providing knowledgeable recommendations to enhance shopping experience.
- Maintained store appearance by organizing merchandise and ensuring displays met company standards.
- Operated point-of-sale systems efficiently, processing transactions accurately and quickly.
- Collaborated with team members to achieve sales goals and improve overall store performance.
- Resolved customer inquiries and complaints professionally, fostering positive relationships and repeat business.
- Greeted customers and helped with product questions, selections, and purchases.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Merchandise Associate
Seattle Mariners
Seattle, WA
03.2014 - Current
- Delivered exceptional customer service to enhance guest experiences during events.
- Resolved guest inquiries and complaints, ensuring satisfaction and loyalty.
- Collaborated with team members to streamline operations during high-traffic events.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Greeted, serviced, and thanked all customers.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Trained new staff on checkout procedures and customer service best practices.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
Guest Service Representative
Angel of the Winds Arena
Everett, WA
08.2022 - 12.2025
- Managed ticket sales and transactions using computerized systems efficiently.
- Implemented feedback mechanisms to improve service quality continuously.
- Led initiatives to enhance guest engagement through personalized interactions.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Provided personalized recommendations for local attractions, dining options, and transportation services based on guest preferences.
- Handled emergency situations with composure, ensuring guest safety and minimal disruption.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
Pharmacy Assistant
Dillions
Wichita, KS
03.2018 - 05.2022
- Processed prescriptions accurately and efficiently, ensuring compliance with pharmacy regulations.
- Assisted pharmacists in managing inventory, optimizing stock levels and product availability.
- Maintained patient records and handled sensitive information with confidentiality and accuracy.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Reduced waiting times for patients by implementing more efficient prescription filling process.
- Ensured clean and organized work environment, complying with safety and hygiene standards.
- Maintained strict confidentiality and compliance with HIPAA regulations, ensuring patient privacy.
- Completed cash register transactions by handling credit and cash payments using pharmacy register system.
- Greeted customers at counter and provided excellent customer service.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Opening Manager
Jamba Juice
Mill Creek, WA
05.2015 - 10.2017
- Oversaw daily operations to ensure efficient store performance and exceptional customer service.
- Trained and mentored staff on product knowledge and operational procedures to enhance team effectiveness.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Developed promotional campaigns that increased customer engagement and boosted sales revenue.
- Managed financial transactions, ensuring accuracy in cash handling and adherence to company policies.
- Maintained open lines of communication between team members, fostering a collaborative work environment conducive to problemsolving.
- Managed inventory efficiently, maintaining optimal stock levels for smooth daily operations.
- Implementing quality control measures ensured consistent service standards across all aspects of the business during opening hours.
- Ensured adherence to company policies and safety regulations, maintaining a safe working environment for all team members.
- Championed excellent customer service, leading by example and providing support to staff members as they engaged with patrons during busy opening periods.
Front Deck Associate
The Tokeland Hotel
Tokeland, WA
01.2009 - 06.2015
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Assisted guests with inquiries, providing exceptional customer service and support.
- Coordinated room bookings using hotel management software to optimize occupancy rates.
- Resolved guest complaints promptly, maintaining positive relationships and satisfaction levels.
- Collaborated with housekeeping to ensure room readiness and cleanliness standards were met consistently.
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Managed multiple phone lines, proficiently handling reservations, cancellations, and modifications.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained cleanliness and sanitation standards in patient areas to ensure safety and comfort.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
- Replenished toilet paper, soaps and shampoos in hotel guest rooms to provide adequate toiletries for guests.
Sales Associate
Hallmark
Mill Creek, WA
05.2011 - 08.2013
- Processed transactions accurately using point-of-sale systems, ensuring a smooth checkout experience.
- Conducted inventory checks and assisted in restocking shelves to maintain optimal stock levels.
- Resolved customer inquiries and concerns promptly, fostering positive relationships and repeat business.
- Participated in store promotions and events, contributing to increased foot traffic and customer engagement.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Efficiently stocked shelves, optimizing product placement for visibility and accessibility.
- Engaged with customers to enhance shopping experience through knowledgeable product assistance.
- Answered customer questions and provided detailed product information.
- Assisted customers with special requests, enhancing their shopping experience at the store.
- Provided backup support to cashiers during peak hours, resulting in shorter wait times for customers.
- Optimized workspace organization within the stockroom, making it easier for colleagues to locate items quickly.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
Cashier
Walgreens
Wichita, KS
05.2001 - 03.2004
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Managed cash register operations, ensuring balanced cash drawers at end of shifts.
- Implemented inventory management techniques to maintain optimal stock levels.
- Resolved customer complaints promptly, fostering positive relationships and loyalty.
- Monitored store cleanliness and organization to create a welcoming environment for shoppers.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Cleaning Assistant
Beth & John Brewer Wydlewood Cellars
Mulvane, KS
03.1998 - 12.2001
- Maintained cleanliness and sanitation standards throughout facility to ensure a safe environment.
- Operated cleaning equipment efficiently, enhancing operational effectiveness and workflow.
- Assisted in inventory management by tracking cleaning supplies and notifying staff of low stock levels.
- Developed checklists for daily tasks, promoting consistency in cleaning processes across the facility.
- Mopped and vacuumed floors to remove residue and restore finished appearance.
- Wiped windows, tables and other surface areas to eliminate dust and residue and increase aesthetic value.
- Scrubbed and sanitized toilets and trash cans to maintain healthy environment.
- Contributed to a safe working environment by adhering to safety protocols during all tasks, reducing workplace accidents.
- Received consistent positive feedback from supervisors for attention to detail and adherence to company standards.
- Maintained a punctual attendance record while also being flexible with scheduling as needed for after-hours or weekend assignments.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Ensured cleanliness and sanitation of assigned areas, adhering to health and safety regulations.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Improved infection control measures by meticulously disinfecting high-touch areas in patient rooms, restrooms, and common spaces.
- Showcased exceptional work ethic and reliability, contributing to team success and maintaining high levels of cleanliness throughout the facility.
- Demonstrated flexibility in adapting to changing priorities or urgent situations requiring immediate attention in the work environment.
- Moved chairs, desks, and beds around rooms to clean behind and underneath furniture.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Front Desk Agent
Wydlewood Cellars
Mulvane, KS
03.1998 - 04.2001
- Provided exceptional customer service to guests, addressing inquiries and resolving issues promptly.
- Managed front desk operations, ensuring efficient check-in and check-out processes for visitors.
- Utilized reservation systems to maintain accurate booking records and facilitate guest arrivals.
- Coordinated with team members to ensure smooth daily operations and optimal visitor experiences.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Answered customer telephone calls promptly and appropriately handled needs.
- Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.
- Enhanced winery production by meticulously pruning and training grapevines.
- Contributed to efficient harvest operations through timely picking, sorting, and processing of grapes.
- Assisted in the bottling process for accurate packaging and labeling of finished wine products.
- Maintained cleanliness and organization of winery facilities to ensure adherence to sanitation standards.
Education
High School Diploma -
Mulvane High School
Mulvane, KS05-2001
Skills
- Service excellence
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Exceptional customer service
- Multi-tasking strength
- Positive and professional
- Hospitality services
- Relationship building
- Exceptional Customer Service
Accomplishments
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Achieved an award for going above and beyond through effectively helping with a couple celebrating their 40th wedding anniversary at the mariners baseball game.
- Received an outstanding customer service award for passing a secret shopper test.
Interests
Timeline
Sales Associate
5 Below
10.2025 - Current
Retail Sales Associate
Woodland Park Zoo
04.2025 - Current
Guest Service Representative
Angel of the Winds Arena
08.2022 - 12.2025
Pharmacy Assistant
Dillions
03.2018 - 05.2022
Opening Manager
Jamba Juice
05.2015 - 10.2017
Merchandise Associate
Seattle Mariners
03.2014 - Current
Sales Associate
Hallmark
05.2011 - 08.2013
Front Deck Associate
The Tokeland Hotel
01.2009 - 06.2015
Cashier
Walgreens
05.2001 - 03.2004
Cleaning Assistant
Beth & John Brewer Wydlewood Cellars
03.1998 - 12.2001
Front Desk Agent
Wydlewood Cellars
03.1998 - 04.2001
High School Diploma -
Mulvane High School