Eric Stewart
Canyon,TX
Summary
Talented Claims Adjuster emphasizing effective time management, cost control and mediation. Self-motivated and customer-focused. Results-driven General Manager known for high productivity and efficient task completion. Skilled in strategic planning, team leadership, and operational management. Excel in communication, problem-solving, and adaptability, ensuring effective team collaboration and customer satisfaction. Committed to driving business growth through innovative strategies and exemplary leadership qualities.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Claims Adjuster
Texas Farm Bureau Insurance Company
Amarillo , TX
01.2021 - 08.2024
- Analyzed facts of loss including photographs, diagrams and other evidence to identify potential sources of recovery.
- Reviewed medical records, police reports and other documents related to claim investigations.
- Interpreted policy language to determine coverage for insureds under various lines of business.
- Negotiated settlements with claimants or their representatives in order to resolve disputes quickly and economically.
- Assisted in fraud detection and prevention efforts by identifying suspicious claim activities.
- Developed relationships with attorneys, experts and vendors in order to ensure prompt service when necessary.
- Worked collaboratively with team members across multiple departments; identified areas where processes could be improved.
- Utilized computer systems such as Microsoft Office Suite and specialized software programs used by the company.
- Communicated effectively with policyholders, providing updates and explaining claim processes.
- Adhered strictly to departmental guidelines; ensured that all activities were compliant with applicable state laws.
- Attended continuing education classes in order to stay abreast of changes in industry standards.
Area Supervisor
Dunkin' Donuts/Baskin Robbins
Amarillo , TX
01.2020 - 07.2021
- Oversaw recruitment, hiring, and onboarding processes to build a high-performing team.
- Trained new employees on policies, procedures, product knowledge, customer service techniques.
- Ensured compliance with safety regulations in the workplace.
- Monitored employee performance, providing feedback and coaching as needed.
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Monitored and adjusted staffing levels and schedules based on business needs and budget constraints.
- Resolved customer complaints and issues swiftly to maintain high service standards.
- Coordinated maintenance and repairs of facilities and equipment to ensure operational readiness.
- Responded promptly to any emergency situations that may have arisen during business hours.
- Developed strategies for improving customer satisfaction ratings across all stores in the area.
- Planned and coordinated promotional events to increase customer traffic at store locations.
General Manager
Domino's Pizza
Amarillo , TX
03.2015 - 12.2019
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Ensured compliance with local health department regulations regarding food safety standards.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
Juvenile Supervision Officer
Youth Center Of The High Plains
Amarillo , TX
04.2012 - 11.2014
- Performed initial intake interviews with juvenile offenders and their families to assess risk factors.
- Observed and recorded progress of each juvenile offender.
- Worked with therapeutic teams to facilitate counseling and group discussions for juveniles.
- Completed daily reports.
- Intervened during conflicts between youths while supervising recreational activities at local parks or centers.
Education
Bachelor of Science - Criminal Justice
West Texas A&M University
Canyon, TX05-2011
Skills
- Customer Service
- Strong Work Ethic
- Problem Solving
- Positive Attitude
- Leadership
- Professional Relationships
- Team Building
- Dependable and Reliable
- Drive to Excel
- Store Operations to Maximize Revenues
- Claims Investigation
- Coverage assessments
- Claims file management processes
- Automobile appraisals
- Property claims
Accomplishments
- Domino's Rookie General Manager of the Year
Certification
- Texas All Lines Adjuster License 2750612
References
Keaton Fails, District Claims Manager
Texas Farm Bureau
806-354-6401
Allan Wells, Area Supervisor
Domino's Pizza
806-445-6103
Timeline
Claims Adjuster
Texas Farm Bureau Insurance Company
01.2021 - 08.2024
Area Supervisor
Dunkin' Donuts/Baskin Robbins
01.2020 - 07.2021
General Manager
Domino's Pizza
03.2015 - 12.2019
Juvenile Supervision Officer
Youth Center Of The High Plains
04.2012 - 11.2014
Bachelor of Science - Criminal Justice
West Texas A&M University
- Texas All Lines Adjuster License 2750612
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