Years of professional IT experience
ERIC STOLAR
South Glens Falls,NY
Summary
Experienced IT Support Specialist with 18+ years providing IT services, adept in administrative tasks, user support, and team collaboration. Recognized for excellence in quality control, customer service, and technical support. Skilled in server management, security compliance, and end-user support, with a strong focus on ensuring business continuity and minimizing customer interruptions.
Overview
18
18
Work History
IT Support Specialist II
Capital Region Orthopedics
08.2024 - 03.2025
- Used ticketing systems to manage and process support actions and requests.
- Implemented remote access solutions for off-site employees
- Configured 365 email accounts for new hires while ensuring compliance with company security protocols
- Assisted in the planning and execution of technology projects including system upgrades or migrations
- Monitored system performance using various tools, identifying areas for improvement as well as implementing fixes through various means including Powershell commands and AD policy changes
- Served as a point of escalation for more junior IT support staff members
- Maintained knowledge base of known issues and resolutions for efficient problem resolution
IT Support Analyst
Sonbyrne Sales Inc
Auburn, NY
12.2015 - 06.2024
- Respond to tickets and provide remote / onsite support to all of the 70+ retail locations and employees
- Prioritize support issues to ensure business needs are met and customer interruptions are minimized
- Provide on call 24/7 support on a rotation basis with other IT staff
- Maintain virtual server environment VM Ware
- Perform server maintenance for windows and linux servers
- Manage 365 environment creating and managing users
- Maintain and monitor centralized logging server, analyze reports and implement required response
- Maintain AV Server and end point deployment as well as monitoring and responding to alerts
- Ensure security compliance for all PCI requirements and assist with yearly reporting
Education
Associates - Computer Information Systems
Onondaga Community College
Elbridge, NY06.2024
Skills
- System installation and maintenance
- Network administration
- Systems administration
- Security AV management
- Diagnosis and troubleshooting
- End-user support
- Remote support
- Backup and recovery operations
- PCI & HIPA compliance
- Active Directory
- Microsoft 365 Administration
- Centralized Log Management
- Training and mentoring
- Documentation and recordkeeping
- Time management and problem-solving
- Communication and interpersonal skills
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