Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Eric Stutson

Eric Stutson

South Elgin,IL

Summary

Dynamic General Manager with over 15 years of experience in overseeing multi-location operations and driving revenue growth. Proven track record in staff development and achieving high-quality audit results while maintaining exceptional customer service standards. Expert in implementing effective training programs and managing operational transitions to consistently meet profit objectives. Committed to leveraging strategic insights to enhance performance metrics and foster a culture of excellence.

Overview

20
20
years of professional experience

Work History

Multi Market Training Manager

Panera Bread
Chicago, United States
07.2023 - 10.2024
  • Lead the direction and logistics of the Manager Development Journey.
  • Partners with Aera Operating Partners in manager development mapping, succession planning, and effective people planning.
  • Supports and directs key initiative realization through training, validation of celebrations, market initiatives, and new café openings.
  • Partners with café teams to generate a learning culture that drives Gold Standard operations through blended approaches that drive performance and leadership growth.

Training Operating Partner

Panera Bread
Schaumburg, United States
08.2018 - 06.2023
  • Simultaneously and successfully managed two separate locations while maintaining positive sales and profit results, with the use of foundational processes.
  • Opened and supported the openings of six new cafes.
  • Onboarded and trained over 50 managers.
  • Achieved high audit results by adhering to a strict cleaning and maintenance plans

Training Joint Venture General Manager

Panera Bread
Schaumburg, United States
05.2013 - 08.2018
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality. Received the highest award (Panera's Platinum Audit) three consecutive times.
  • Oversaw daily operations of restaurant, ensuring efficient service and customer satisfaction.
  • Trained over 60 internal and external managers on restaurant policies, procedures, and customer service standards.
  • Adhered to company food, safety, quality and sanitation policies.

Assistant Manager

Panera Bread
Streamwood, United States
05.2007 - 05.2013
  • Analyzed business performance data and forecasted business results for upper management.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Collaborated with management on developing strategic plans for achieving business goals.

Shift Supervisor

Panera Bread
Streamwood, United States
03.2005 - 05.2013
  • Utilized POS systems efficiently for order processing and inventory management.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Completed opening and closing duties to facilitate business operations.

Education

High School Diploma -

Bartlett High School
South Elgin, IL, United States
01.2001

Skills

  • Leadership skills
  • Critical thinking and problem-solving
  • Communication Skills
  • Ability to work under pressure
  • Ability to multitask
  • Effective time management
  • Ability to work in a team
  • Operational efficiency
  • Data analysis
  • Succession planning
  • Training facilitation
  • Coaching and mentoring

Accomplishments

  • Three time Panera Platinum Audit recipient
  • Associate Of The Year award
  • Recognized as a Panera Pace Setter
  • Joined the elite role as a Joint Venture General manager
  • Became an Operating Partner

Timeline

Multi Market Training Manager

Panera Bread
07.2023 - 10.2024

Training Operating Partner

Panera Bread
08.2018 - 06.2023

Training Joint Venture General Manager

Panera Bread
05.2013 - 08.2018

Assistant Manager

Panera Bread
05.2007 - 05.2013

Shift Supervisor

Panera Bread
03.2005 - 05.2013

High School Diploma -

Bartlett High School

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Eric Stutson