Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Eric Suarez

Summary

Motivated professional with a strong background in retail operations and team leadership, now focused on applying communication, organization, and customer insight skills to content marketing. Experienced in managing projects, supporting brand initiatives, and collaborating across teams to deliver engaging, audience-focused content. Known for reliability, adaptability, and a detail-oriented approach to writing, editing, and campaign execution.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Key Carrier

Stater Bros. Markets
05.2022 - Current
  • Process sensitive paperwork regarding invoices and employee relations.
  • Maintain a positive relationship with all vendors and merchandisers.
  • Handling intradepartmental conflicts involving department heads and clerks.
  • Accurate money handling accountability.
  • Tasked with important decisions such as when to save labor and when to utilize more labor.
  • Provide customer service and ensured all customer complaints/issues were dealt with in a timely manner.
  • Complete product recalls/remove from sales.
  • Train new employees and acclimatize them to the company culture.
  • Contact emergency personnel and complete all necessary paperwork when an accident occurs.
  • Trained and mentored new staff, enhancing team performance and customer service skills.
  • Supervised daily operations, ensuring compliance with company policies and safety standards.

Customer Service representative/Cashier

Stater Bros. Markets
11.2021 - 05.2022
  • Control hour to hour scheduling of front-end clerks/courtesy clerks.
  • Provide support to cashiers needing manager overrides.
  • First in line to offer customer service to anyone who may need it.
  • Ensure all employees are following company policy (Dress code, safety, store sweeps, 4th hour meal period)

Produce Clerk/Cashier

Stater Bros. Markets
08.2021 - 05.2022
  • Handling transactions diligently involving credit, cash, and returns to ensure the accuracy of cash flow and customer orders.
  • Inspecting the quality of products for freshness, noting missing items, restocking displays, and rotating products to remove spoiled, expired produce.
  • Processing orders for incoming loads and shipments and observing the physical count of inventory for products upon arrival.
  • Effectively communicating with superiors to discuss and resolve issues by brainstorming solutions.
  • Completing daily walks for the department ensuring sections are up to standard.
  • Providing exceptional customer service to 10-20 customers per shift.
  • Answering questions and inquiries via call and in-person with a friendly demeanor.
  • Monitoring customers demonstrating suspicious activity to prevent inventory loss and maintain proper count.

Meat Clerk

Stater Bros. Markets
09.2020 - 08.2021


  • Led daily operations in meat department, ensuring compliance with health and safety regulations.
  • Trained new staff on meat preparation techniques and customer service standards.

Courtesy Clerk

Stater Bros. Markets
03.2020 - 09.2020
  • Warmly welcomed 100+ customers per shift, offered advice and recommendations on products, and directed them to correct departments.

Education

Wafc Certificate - Business Administration

Cerritos College at Cerritos
10.2025

Skills

  • Fluent in English and Spanish
  • Courses: Over 90 credits in general education as well as Computer Information Technology/ Business Administration including Marketing
  • Pursuing Business Administration-Computer Engineering
  • Punctual, thorough, and diligent in work activities Motivated and eager to learn
  • Values client/customer satisfaction
  • Dedication, well-organized completion Strong Communication skills
  • Store operations
  • Employee scheduling
  • Store maintenance
  • Delegation
  • Promotional planning
  • Customer service

Certification

  • Search Engine Optimization Training - 2025
  • Data Analytics - 2025

Languages

Spanish
Native or Bilingual

Timeline

Key Carrier

Stater Bros. Markets
05.2022 - Current

Customer Service representative/Cashier

Stater Bros. Markets
11.2021 - 05.2022

Produce Clerk/Cashier

Stater Bros. Markets
08.2021 - 05.2022

Meat Clerk

Stater Bros. Markets
09.2020 - 08.2021

Courtesy Clerk

Stater Bros. Markets
03.2020 - 09.2020

Wafc Certificate - Business Administration

Cerritos College at Cerritos

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