Eric Thompson
Burlington,NJ
Summary
Operations Manager with a focus on optimizing logistics and compliance. Successfully implemented cost-saving strategies while enhancing team performance and customer satisfaction. Skilled in fostering a positive work environment through effective communication and clear goal-setting.
Overview
34
34
years of professional experience
Work History
Operations Manager
Brinks Global Services
05.2016 - 02.2026
- Responsibilities: overseeing daily operations of warehouse/ distribution center, inventory control, managing staff, ensuring vault and security compliance with company policy, and providing exceptional customer service.
- Collaborated with cross-functional teams to resolve operational challenges swiftly.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Also responsible for identifying trends and developing strategies to improve distribution center performance.
Route Operations Manager
Brinks Global Services
Springfield Gardens, New York
05.2012 - 07.2016
- Managed daily route operations for secure transport of valuables.
- Coordinated logistics for efficient delivery schedules and routes.
- Implemented process improvements to enhance operational efficiency.
- Monitored vehicle performance and maintained equipment standards.
Operations Supervisor
Brinks Inc
Newark, New Jersey
10.2002 - 10.2012
- Implemented new procedures and technologies that improved efficiency and streamlined operations.
- Conducted new employees and yearly refresher training sessions.
- Managed team schedules and assigned tasks to optimize workflow efficiency.
- Trained new employees on safety procedures and operational best practices.
Route Logistics Manager
CDC Systems / Garda World
Long Island City, New York
09.1991 - 10.2002
- Supported daily ATM truck operations for GardaWorld, formerly CDC Systems, handling cash replenishment across 1,500+ ATMs in tri-state area for major banks.
- Helped coordinate transportation schedules and route assignments across field operations.
- Monitored dispatch activity and quickly resolved delivery delays.
- Followed safety procedures and compliance standards during logistics operations.
Education
High School Diploma -
Prospect Heights HighSchool
Brooklyn, NY06-1989
Some College (No Degree) -
Kings Borough Community College
Brooklyn, NYSkills
- Logistics coordination
- Inventory management
- Budget management
- Compliance oversight
- Process improvement
- Project management
- Decision making
- Delegation
- Client relationships
- Conflict resolution
- Employee motivation
- Problem-solving
Leadership Experience
Successfully led a team of 68 hourly employees, 6 salary supervisors and 23 routes on a daily basis while maintaining excellent customer satisfaction to internal and external partners.
Timeline
Operations Manager
Brinks Global Services
05.2016 - 02.2026
Route Operations Manager
Brinks Global Services
05.2012 - 07.2016
Operations Supervisor
Brinks Inc
10.2002 - 10.2012
Route Logistics Manager
CDC Systems / Garda World
09.1991 - 10.2002
High School Diploma -
Prospect Heights HighSchool
Some College (No Degree) -
Kings Borough Community College