Eric Tidball
Mt. Pleasant,SC
Summary
An experienced professional manager with 16 years of experience in an upscale regional grocercy store and 8 years experience in a national retail bookstore. Excellent customer and service skills as well as leadership, inventory, merchandising, sales, conflict resolution and critical thinking skills.
Overview
26
26
years of professional experience
Work History
Frozen Foods Team Lead
Wegmans
01.2004 - 01.2024
- Hire, train and develop associates
- Manage customer service expectations.
- Manage the inventory of the frozen food section
- Plan daily operations; monitor, rotate and display stock
- Ensure all merchandise is correctly priced and displayed
- Coordinate schedules while balancing budgeted payroll
- Follow company procedures and profitability guidelines
- Build and break down pallets
- Lead bi-yearly inventories
Inventory Manager, Sales Manager and HR Trainer
Borders Books, Music & Cafe
12.1999 - 01.2007
- Oversaw and managed inventory of all store merchandise.
- Managed supervisors and staff.
- Managed customer service expectations.
- Drove and maintained sales plan.
- Managed store cafe
- Initiated and reviewed training and development of staff
- Facilitating hiring process
- Led multiple RGIS inventories.
- Directed shipping and receiving operations
Service Manager
Red Lobster
01.1998 - 01.1999
- Managed service staff, consisting of servers, hosts and bartenders.
- Managed customer service expectations.
Education
Bachelor of Arts - History
Edinboro University of Pennsylvania
Edinboro, PA06.1989
Skills
- Schedule Management
- Performance Monitoring
- Operations Management
- Coaching and Mentoring
Timeline
Frozen Foods Team Lead
Wegmans
01.2004 - 01.2024
Inventory Manager, Sales Manager and HR Trainer
Borders Books, Music & Cafe
12.1999 - 01.2007
Service Manager
Red Lobster
01.1998 - 01.1999
Bachelor of Arts - History
Edinboro University of Pennsylvania
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