Eric Trammell
Melissa,TX
Summary
Highly motivated Service Manager with relevant background in leading customer-focused teams and implementing effective service strategies. Strong managerial capabilities, including team leadership, problem-solving skills, and a keen ability to multitask under pressure.
Overview
11
11
years of professional experience
Work History
Service Manager
Paine Insurance Group
McKinney, Texas
03.2023 - 12.2024
- Weekly performance meetings with running and reviewing reports.
- Implemented customer feedback mechanisms to gather insights and improve service offerings.
- Resolved customer complaints in a timely manner.
- Trained and coached service members.
Insurance Sales Agent
CSG- Liberty Mutual
Denver, CO
10.2021 - 01.2023
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Sold home and auto within assigned territory using consultative selling techniques.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Calculated premiums and established payment methods for sales.
- Finalized sales and collected necessary deposits.
Sales Associate
4 Star
Dallas, TX
12.2018 - 03.2020
- Handled customer complaints with empathy and composure.
- Answered calls, responded to emails, and spoke with clients face-to-face.
- Consistently met my short and long-term targets. Trained, coached, and supervised new staff members.
- Helped management to identify workflow issues and find solutions.
- Pitched ideas on how to improve performance and efficiency.
- Accurately handled large amounts of money
Veterinary Assistant
Legacy Veterinary Hospital
Frisco, TX
08.2017 - 12.2018
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted senior staff with blood analyses and physical assessments.
- Inventory Manager
- Sales on treatment plans
Infantry
Army
Fort Carson, CO
12.2013 - 06.2016
Education
High School Diploma -
Conifer Senior High School
Conifer, CO05.2013
Skills
- Policy Feature Explanations
- Professional Relationships
- Persuasive Negotiations
- Team Goals
- Casualty Insurance Industry Knowledge
- Licensing Requirements
- Data analytics
- Customer service management
Licensed
TX
References
Tania Nichols; Sales Supervisor. Tel: 720-326-2504
Shawn Miller; Relationship: 4 Star Manager. Tel: (214)-728-8273
Will Johnson; Relationship: Manager at Legacy Vet. Tel: (214)-504-4834
Contact
Carrollton, TX 75006
Education
Conifer, CO
Timeline
Service Manager
Paine Insurance Group
03.2023 - 12.2024
Insurance Sales Agent
CSG- Liberty Mutual
10.2021 - 01.2023
Sales Associate
4 Star
12.2018 - 03.2020
Veterinary Assistant
Legacy Veterinary Hospital
08.2017 - 12.2018
Infantry
Army
12.2013 - 06.2016
High School Diploma -
Conifer Senior High School