ERIC TROUT
Palm Desert,CA
Summary
Cybersecurity Graduate with a strong academic background and Security+ certified. Created a home lab to further my knowledge and expand technical competencies.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
Work History
AV Technician
Encore Global At Ritz Carlton
Rancho Mirage, CA
04.2022 - Current
- Installed, monitored and repaired audio, video, control systems and video conferencing equipment.
- Provided troubleshooting techniques in integrating professional audio/video systems.
- Met with the event lead to understand the technical requirements of the event and be a contact in case anything happened during the event.
- Provided great customer service to all members of the event and answer any questions guests may have.
- After the event concluded broke down the equipment installed and moved the technology to the correct placement.
Auditor/Technical Support
Embassy Suites By Hilton
Bellevue, WA
07.2019 - 12.2019
- Server 2019 | Hands-On Lab
- Installed and set up VMware, Windows Server 2019, and RDP
- Added Windows 10 client machines to Windows Server 2019 domain
- Created and modified Active Directory user accounts to hold various properties
- Configured Windows Server 2019 Domain settings, server name, and TCP/IP Settings
- Created and linked Group Policy Objects (GPO) in Active Directory
- Completed daily computer backups, checked for viruses, and updated systems to the current business date
- Effectively troubleshooted key encoders when key encoders malfunctioned by repairing the key encoders to full functionality
- Verified all posted transactions from different departments (restaurant, bar, banquets, and gift shop) are correct and if not issued credits to appropriate guests to balance out all accounts
- Promoted high levels of guest satisfaction through genuine, enthusiastic and friendly interactions.
Customer Technical Support
SpringHill Suites by Marriott
Renton, WA
07.2017 - 07.2019
- Troubleshooted and solved any technical challenges experienced by guests such as smart TV’s malfunctioning or guests unable to connect to Wi-Fi
- Installed and configured printers and rectified any technical difficulties with various printers
- Communicated with clients through mobile chat, telephone, or a ticketing system
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
Education
Bachelor of Science - Cyber Security
Champlain University
01.2020 - 12.2021
Bachelor of Science - Hospitality Management
Cal Poly Pomona
Pomona, CA 09.2013 - 06.2017
Skills
Ticketingundefined
Certification
CompTIA Security+
Timeline
AV Technician
Encore Global At Ritz Carlton
04.2022 - Current
Bachelor of Science - Cyber Security
Champlain University
01.2020 - 12.2021
Auditor/Technical Support
Embassy Suites By Hilton
07.2019 - 12.2019
Customer Technical Support
SpringHill Suites by Marriott
07.2017 - 07.2019
Bachelor of Science - Hospitality Management
Cal Poly Pomona
09.2013 - 06.2017
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