Avery Keller
Bloomington,Indiana
Summary
Flexible hard worker ready to learn and succeed into today's world of technology. Experienced in Customer Service, Electronic repair, Soldering, Troubleshooting and more! An adaptable and driven individual with strong work ethic and motivation to thrive in team-based or individually motivated settings.
Overview
7
7
years of professional experience
Work History
Repair Technician
UBreakiFix
Bloomington, CA
11.2023 - Current
- Repaired malfunctioning systems by replacing defective components or making necessary adjustments.
- Developed strategies for improving efficiency in completing repair jobs.
- Performed quality control checks on repaired items before returning them to customers.
- Diagnosed system malfunctions and identified solutions to resolve technical issues.
- Examined machines and equipment to diagnose or make repairs.
- Installed and configured hardware components such as motherboards, memory modules, hard drives, processors, power supplies, and other related parts.
- Provided technical support and guidance to clients in resolving their computer problems.
- Performed troubleshooting and repairs on a variety of electronic equipment, including computers, servers, and peripherals.
Repair Technician/Device Professional
Cell Phone Repair
Bloomington, Indiana
08.2022 - Current
- Make empowered business decisions to fulfill on all customer requests
- Top tier service approach to drive brand and service loyalty
- Repair all household electronics such as Phones, Computers, Tablets, Gaming Consoles and more
- High level of professionalism, courtesy, and customer obsession through all interactions
- Experienced in ticketing process to increase productivity
- Provides accurate repair time estimates based on customers' needs, typically same day repairs.
Delivery Driver
Marcos Pizza
Columbus, Indiana
01.2021 - 08.2022
- Created a fast-paced environment to provide efficient delivery times to all clients
- Handled merchandise in accordance to product handling standards
- Notified customers of all delays, decreasing calls to support in store
- Answered customer questions regarding products, pricing, and delivery times
- Increased customer satisfaction ratings by ensuring a perfect delivery for everyone
- Obtained signatures for all invoices to meet paperwork requirements.
Cashier
Walmart
Columbus, Indiana
03.2020 - 01.2021
- Worked closely with front-end staff to assist customers with every need
- Maintained cleanliness in store by completing daily tasks such as down-stocking, dusting, trash removal and more
- Collected payments and provided accurate tenders on cash register
- Learned product placement throughout environment to assist customers in finding perfect solutions
- De-escalated customer issues to ensure a safe environment
- Top 10% of internal customer satisfaction.
Customer Service Representative
Lucas Oil Stadium
Indianapolis, Indiana
02.2017 - 03.2020
- Educated customers about ongoing sales and promotions
- Upheld strict Quality Control policies and procedures during customer interactions
- Remained aware of surroundings to maintain safe working and shopping environment for all
- Assisted with customer complaints by providing the best immediate solution
- Fulfilled orders by serving food and drink in a timely manner
- Maintained a clean work environment ensuring quality product.
Education
High School Diploma -
Columbus North
01.2020
PC Pro Training and COMPTIA A+ training -
Skills
- Solution Based Sales
- Training
- Troubleshooting
- Customer Support
- Consulting
- Android Support
- Ticketing
- Windows Support
- Negotiation
- Apple Support
- Customer Service
- System Testing
- Equipment Repair
- Electrical Troubleshooting
- System Upgrades
- Hardware Repair
- System Repairs
- Professionalism
Timeline
Repair Technician
UBreakiFix
11.2023 - Current
Repair Technician/Device Professional
Cell Phone Repair
08.2022 - Current
Delivery Driver
Marcos Pizza
01.2021 - 08.2022
Cashier
Walmart
03.2020 - 01.2021
Customer Service Representative
Lucas Oil Stadium
02.2017 - 03.2020
High School Diploma -
Columbus North