Eric Valdes
Port Chester
Summary
Results-driven retail professional with 4 years of experience in management and customer engagement. Skilled in sales, customer satisfaction, and payroll management, with a focus on effective merchandising and strategic planning. Dedicated to operational efficiency and team collaboration, delivering exceptional service that enhances both staff and customer experiences.
Overview
5
5
years of professional experience
Work History
Assistant Manager
J.Crew Factory
Port Chester
12.2024 - Current
- Created and managed schedules to meet staffing needs and analyzed business metrics to align with quarterly and yearly goals, supporting overall store success.
- Supported store leadership in driving business performance and fostering meaningful brand engagement to optimize profitability.
- Managed comprehensive responsibilities for visual merchandising operations, HR services, and sales to enhance overall performance.
- Guided team efforts to consistently surpass goals and deliver exceptional customer service.
- Evaluated performance metrics to identify areas for enhancement, ensuring sustained store profitability.
- Managed daily store operations by performing opening and closing duties to maintain compliance with established policies.
- Implemented and maintained store operations systems and technology, fostering a culture of accountability among team members.
- Developed strategies to engage community members and foster loyalty through events that enhanced brand presence.
Entertainment Supervisor
Citi Perk/In-game
New York
04.2023 - Current
- Coordinated fan engagement and in-game entertainment, ensured equipment readiness for seamless game day experiences.
- Collaborated with team to deliver exceptional field experiences, maintained high energy and fan engagement throughout events.
- Identified potential in-game segment contestants to enhance audience participation and fan satisfaction.
Assistant Store Manager
Abercrombie Kids
Elmhurst
12.2023 - 11.2024
- Developed and executed targeted sales strategies, increasing customer engagement and market presence.
- Enhanced customer experience through proactive engagement and support initiatives.
- Executed omni-channel fulfillment strategies to enhance customer experience and streamline operations.
- Facilitated training and mentorship programs for associates, improving skills and knowledge retention.
- Developed and managed staffing schedules to enhance operational efficiency.
- Evaluated business metrics to align store performance with quarterly and yearly objectives.
- Oversaw timesheet management and approval processes to ensure accurate payroll processing.
- Implemented asset protection strategies to safeguard company resources.
Merchandise Team Leader
American Eagle Outfitters
Oceanside
10.2022 - 04.2023
- Directed team in executing merchandising strategies that elevated guest experiences in accordance with AEO brand standards. Oversaw daily merchandising operations, including sell-through adjustments and inventory replenishment. Analyzed merchandising trends to create proactive plans for improvement.
- Drove sales by enhancing fitting room and salesfloor productivity, supporting guest loyalty initiatives through exceptional experiences and analyzing reports to inform business decisions.
- Managed a team of 15 to implement and maintain stockroom SOPs, optimizing workflow and supporting overall customer service excellence.
- Managed stockroom operations, maintaining an orderly and accessible space to enhance customer experience.
- Motivated team members by promoting AEO's core values, fostering accountability in delivering exceptional customer service on the sales floor and in fitting rooms.
- Facilitated team collaboration to achieve project goals, providing ongoing performance feedback through real-time coaching and prioritizing meetings and development plans to enhance engagement.
- Supported team in upholding visual standards across all store zones, ensuring a cohesive brand presentation.
Store Manager
Lids Sports Group
Westbury
03.2022 - 10.2022
- Directed store hiring strategy, assessing needs, planning recruitment, and managing turnover and leaves of absence to build a strong team.
- Drove overall store product strategy, supervising receiving, processing, merchandising, and product exits to optimize inventory flow.
- Executed company-level operations directives, aligning store practices with strategic goals to enhance operational effectiveness.
- Oversaw team compliance with scheduling and payroll processes, ensuring alignment with policies, procedures, budgets, and applicable laws.
- Assisted in implementing ongoing training strategies for store staff. Supported training initiatives for non-keyholders during process changes and promotions. Aided in onboarding for new programs and job changes.
- Effectively manage cash, including accurate opening and closing of the till, using counterfeit protection practices, and consistent bank drops.
- Effectively prepare store for inventory audits and support in performing them as needed to confirm inventory accuracy.
- Strategically organize the backroom to maximize efficiency, including arranging product / supplies to optimize space and productivity.
- Execute optimal layout and visual merchandising or product presentation strategy
- Maintained store technology and equipment – MPOS, Lids Custom, etc. – by conducting daily audits and verifying functionality.
Store Manager
Buyk Grocery Delivery Service
Manhattan
09.2021 - 03.2022
- Implemented effective leadership strategies and training programs to optimize team productivity.
- Designed and implemented development programs for new managers and assistant managers to enhance leadership capabilities.
- Directed payroll management and coordinated team of 30 to ensure compliance with compensation standards.
- Upheld store standards to improve operational efficiency and maintain organization.
Education
Bachelor of Arts - Business Management
Kansas Wesleyan University
Salina, KS05-2020
Skills
- Sales strategy
- Customer relationship management
- Customer engagement
- Visual merchandising
- Store operations
- Inventory management
- Staff scheduling
- Staff training
- Team building
Timeline
Assistant Manager
J.Crew Factory
12.2024 - Current
Assistant Store Manager
Abercrombie Kids
12.2023 - 11.2024
Entertainment Supervisor
Citi Perk/In-game
04.2023 - Current
Merchandise Team Leader
American Eagle Outfitters
10.2022 - 04.2023
Store Manager
Lids Sports Group
03.2022 - 10.2022
Store Manager
Buyk Grocery Delivery Service
09.2021 - 03.2022
Bachelor of Arts - Business Management
Kansas Wesleyan University