Eric Valdez

I wear many hats here. Most of my time is spent as a hybrid ops and sales manager for the company. I also handle client relations. Typically I have 50-70 hour weeks. These are my responsibilities and achievements

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Conducted site assessments to determine optimal installation configurations for maximum energy output.
• Ensured regulatory compliance by remaining up-to-date on changes in state or federal laws pertaining to renewable energy practices.
• Provided post-installation support including monitoring system performance, troubleshooting issues, and ensuring customer satisfaction.
• Enhanced project efficiency by completing computer simulations of solar photovoltaic generation system performance and energy productions.
• Developed standardized procedures and checklists for implementation across multiple worksites, streamlining repeatable project installations.
• Developed comprehensive technical documents including proposals, reports, and drawings for client review and approval.
• Evaluated emerging technologies in the renewable energy sector to maintain a competitive edge within the industry.
• Successfully managed multiple solar project installations from design to commissioning stages.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Developed and maintained relationships with external vendors and suppliers.
• Developed systems and procedures to improve operational quality and team efficiency.
• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
• Developed strong relationships with vendors, resulting in better pricing and improved service quality.
• Increased profit by streamlining operations.
• Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
• Interacted well with customers to build connections and nurture relationships.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
• Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
• Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
• Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.

• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Consulted with customers to assess needs and propose optimal solutions.
• Effectively diagnosed and repaired malfunctions within solar panel systems, restoring optimal functionality.
• Contributed to the company''s reputation for excellence by consistently adhering to deadlines and delivering high-quality solar installation services.
• Maintained a safe working environment by adhering to industry standards and regulations during installations and repairs.
• Conducted routine quality control checks by verifying proper installation methods were used consistently across all projects.
• Enhanced solar panel efficiency by conducting regular maintenance and cleaning procedures.
• Completed comprehensive site assessments for potential solar installations, analyzing factors such as shading, azimuth angles, and roof structural integrity.
• Used drawings, schematics, and instructions to properly install PV systems in accordance with codes and standards.