Eric Van Antwerp
Summary
Adaptable professional with a background in customer support, security monitoring, and access control. Recognized for strong judgment, detailed reporting, and dependable communication. Focused on reducing issues quickly, supporting teams, and delivering a positive customer experience.
Overview
27
27
years of professional experience
Work History
Walmart Customer Service MGR
Walmart
Glendora, California
01.2015 - 01.2016
- Resolved customer complaints by following store policies and service standards to maintain satisfaction.
- Managed customer inquiries across phone, in-person, and digital channels.
- Coordinated front-end staffing and daily service coverage to improve customer service efficiency.
- Trained associates on returns, exchanges, and payment steps.
- Worked with department leaders to address escalated service issues promptly.
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained accurate records for service requests and transaction audits.
Security Officer
United Industries Security
Torrance, California
01.1989 - 01.1990
- Patrolled commercial sites and watched entrances for United Industries Security.
- Carried out regular security patrols across facility grounds, parking lots, and perimeter areas.
- Checked identification and recorded visitors at client access points.
- Monitored entrances and exits for unauthorized personnel or prohibited items entering premises.
- Applied access control measures in line with established procedures.
- Inspected doors, windows, and alarms during routine security rounds.
- Inspected premises for safety hazards to ensure a secure environment for staff and visitors. and took corrective action when needed.
- Watched CCTV feeds and radio traffic during assigned shifts.
- Monitored surveillance cameras and responded to suspicious activity.
- Reported suspicious activity to supervisors and emergency responders.
- Responded to disturbances and supported emergency procedures on client property.
- Responded to alarms and conducted investigations.
- Investigated suspicious persons or vehicles on premises and contacted appropriate authorities when needed.
- Assisted with crowd control during large events held at a facility.
- Provided escorts for visitors throughout the facility as needed.
- Guards restricted areas to block unauthorized entry.
- Resolved issues quickly and shared clear updates while working with minimal supervision.
- Applied site rules and redirected unauthorized visitors from restricted areas.
- Kept accurate logs of security-related activity.
- Completed incident reports and shift logs for United Industries Security.
- Monitored premises and recorded activity in daily officer reports.
- Documented security and loss prevention incidents through detailed incident reports to maintain accurate records.
- Prepared detailed reports covering daily activities, unusual occurrences, and maintenance issues.
- Reported safety hazards for remediation response.
- Observed patrons and customers to address security situations quickly.
- Took part in training sessions to stay current on security trends and best practices.
- Operated communication systems between officers stationed throughout the facility.
- Warned persons about rule infractions or violations and removed violators from premises.
- Provided assistance to other departments as needed, such as deliveries from vendors or contractors.
- Surveyed property to prevent and identify vandalism or disarmed alarm systems.
- Assisted with development and implementation of security policies and procedures.
- Compiled detailed reports documenting thefts and security incidents to support investigations. outlining thefts, unauthorized access violations, and other unusual occurrences to support later criminal or civil actions.
- Coordinated with law enforcement and emergency responders during incidents and emergencies.
- Assisted with development and implementation of security policies and procedures.
- Compiled detailed reports documenting thefts and security incidents to support investigations. outlining thefts, unauthorized access violations, and other unusual occurrences to support later criminal or civil actions.
- Coordinated with law enforcement and emergency responders during incidents and emergencies.
Education
GED -
Pomona Adult Education
Pomona, CA02-2006
Skills
- Customer service and support
- Customer service operations
- Customer engagement
- Incident management
- Escalation handling
- Incident reporting
- Team supervision
- Team coordination
- Training development
- Onboarding verification
- Conflict resolution
- Conflict de-escalation
- Situational awareness
- Attention to detail
- Clear communication
- Professional judgment
- Report writing
- Customer interaction and tracking
- Inventory management
- Personnel screening
Timeline
Walmart Customer Service MGR
Walmart
01.2015 - 01.2016
Security Officer
United Industries Security
01.1989 - 01.1990
GED -
Pomona Adult Education