Contribute to costumer satisfaction and help the organizational growth of the company. Deliver results quickly and effectively, earn trust with my peers and insist on the highest standards.
Overview
5
5
years of professional experience
Work History
Learning Ambassador
Amazon Fulfillment Roc1
East Rochester, NY
10.2023 - Current
[Tier 1 Learning Ambassador] Trained and developed staff members to implement and maintain approved and established process improvements in assigned functional areas.
Coached and developed Tier 1 Associates who faced challenges meeting Amazon Standard Work as Container Builders and Water Spiders.
Consistently reaching the Sortable goals.
Consistently leading the team to reach and exceed the daily required metrics.
Implemented innovative teaching methods, resulting in increased student comprehension and retention.
Business Owner
Rican Cake's
East Rochester, NY
01.2019 - Current
Established strong customer relationships through excellent communication and attentive service.
Consulted with customers to assess needs and propose optimal solutions.
Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
Increased client satisfaction by implementing innovative business strategies and streamlining processes.
Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.