Eric Waithe
Charlotte,NC
Summary
IT Professional with 6 years of experience delivering technical support, troubleshooting hardware and software issues, and managing service requests through enterprise ticketing platforms including BMS Helix ITSM. Experienced in supporting Microsoft Office 365 environments, IT asset lifecycle management, and collaborating with cross-functional teams on technical projects to improve system reliability and end-user productivity. Known for strong problem-solving, customer focused support, and efficiently resolving incidents in fast-paced IT environments.
Overview
10
10
years of professional experience
Work History
Business Development Center Associate
Hendrick Automotive
Charlotte, NC
01.2020 - Current
- Support daily operations by utilizing the Microsoft 365 ecosystem, including Microsoft Word, Microsoft Excel, and Microsoft Outlook, to manage documentation, scheduling, and workflow coordination in a high-volume, fast paced environment
- Manage and document customer interactions within CRM systems while coordinating real-time communication through Microsoft Teams and multiple web browsers including Microsoft Edge, Google Chrome, and Mozilla Firefox to support efficient information flow with dealership partners across multiple regions
- Navigate multiple internal applications and web-based systems simultaneously to track customer activity, document interactions, and ensure accurate data entry within CRM platforms while maintaining clear communication across distributed teams
Payroll Clock Team Technical Administrator
Compass Group
Charlotte, NC
06.2022 - 10.2025
- Managed payroll transaction processing and reconciliation, ensuring compliance with internal controls and revenue oversight standards
- Led cross-functional troubleshooting of proprietary payroll systems, improving system reliability and user satisfaction
- Identified operational risks and implemented preventive actions during system upgrades and installations
- Utilized Microsoft Excel and internal platforms to track, audit, and report payroll data across multiple departments.
Technical Account Manager
SeedSpark
Charlotte, NC
01.2022 - 06.2022
- Monitored client KPIs and translated product usage into actionable insights aligned with service span goals
- Conducted strategic touchpoints with 30+ clients to support technical objectives and mobility-as-a-service adoption
- Contributed significantly to revenue growth through hardware and software enablement, including Microsoft 365 and networking upgrades
- Facilitated client workshops using Microsoft Teams and Adobe tools to maximize value from SeedSpark’s digital offerings.
Technical Support Specialist
LPL Financial
Fort Mill, SC
02.2020 - 12.2021
- Resolved financial inquiries and supported compliance procedures related to payroll and internal controls
- Delivered training sessions on proprietary software, enhancing understanding of audit trail documentation
- Collaborated on escalations and exceptions, ensuring minimal disruption to transaction workflows
- Provided remote support using Microsoft Office tools and internal ticketing systems.
Project-Based Roles
Various Clients
Charlotte, NC
01.2019 - 01.2020
- Coordinated over 200 national work orders, ensuring customer satisfaction and alignment with state of good repair standards
- Supported onboarding and training for national tech deployment projects, including equipment swaps and vendor evaluations
- Facilitated weekend technology programs for K–8 students using iPads and Apple iOS platforms to promote digital literacy.
Education Support Roles
Mecklenburg County Schools
Charlotte, NC
01.2016 - 01.2018
- Delivered classroom instruction and tech support aligned with accessibility and transit-oriented development goals
- Led weekend workshops and facilitated learning programs using iPads and digital platforms.
- Provided technical support during standardized testing using Windows-based systems.
Education
Bachelor of Arts - Media Studies
University of North Carolina at Greensboro
Greensboro, North Carolina01-2013
Skills
- Regulatory Compliance & Risk Mitigation
- Training Design & Delivery
- Audit Trail Documentation
- Client Success & Mobility Enablement
- KPI Monitoring & Service Span Optimization
- Technical Communication & Support
- Revenue Integrity & Internal Controls
- Digital Platform Integration & User Enablement
- Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, Teams)
- Adobe Acrobat & Creative Cloud (PDF editing, document design)
- Apple iOS & macOS Systems (iPad classroom tech, iOS-based learning tools)
- Windows OS & Proprietary Payroll Platforms
- Cloud Collaboration Tools (Microsoft 365, SharePoint, OneDrive)
Timeline
Payroll Clock Team Technical Administrator
Compass Group
06.2022 - 10.2025
Technical Account Manager
SeedSpark
01.2022 - 06.2022
Technical Support Specialist
LPL Financial
02.2020 - 12.2021
Business Development Center Associate
Hendrick Automotive
01.2020 - Current
Project-Based Roles
Various Clients
01.2019 - 01.2020
Education Support Roles
Mecklenburg County Schools
01.2016 - 01.2018
Bachelor of Arts - Media Studies
University of North Carolina at Greensboro