ERIC WALLACE
Lebanon,US
Summary
Focused, organized, proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of how things operate. Excellent problem-solving and conflict-resolution skills. Committed.
Overview
11
11
years of professional experience
Work History
City Carrier Assistant
United States Postal Service, USPS
02.2024 - Current
- Efficiently managed time and resources to ensure timely completion of route assignments while meeting delivery standards.
- Adhered to safety protocols when handling hazardous materials or heavy packages in accordance with USPS guidelines.
- Provided exceptional customer service by assisting customers with questions about postage rates, mailing regulations, and package guidelines.
- Handled sensitive materials such as registered or certified mail with care, ensuring proper documentation and prompt delivery.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Safely operated postal vehicles for transportation of mail between facilities, adhering to traffic laws and regulations.
- Collaborated with fellow carriers to cover different routes when needed, demonstrating teamwork and flexibility.
- Engaged customers with pleasant demeanor and offered to help with mail-related issues.
- Maintained accurate records of deliveries and collections, ensuring timely updates for the tracking system.
Vice President/Fundraising Coordinator
Family Is Everything Outreach
08.2018 - 07.2023
- Raised the stakes
- Collaborated with community leaders, organizations, and government agencies to promote the organization's community service programs
- Expanded my client service offerings by securing grants and effectively networking
- Collaborated with special committees and organization leadership to help define the mission and standards for volunteer staff
- Trained
- Reviewed the work of the staff and provided detailed and constructive feedback
- Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Collaborated with senior management to develop strategic initiatives and long term goals.
Installation Technician
AT&T
04.2014 - 05.2022
- Repaired
- Documented all issues that arose during each service call and submitted a job report
- Kept up to date on all equipment, products, and services in order to properly educate customers
- Replaced inoperable items and repaired equipment with new parts
- Maintained a high level of safety when hoisting, measuring, testing, and drilling various types of installations with hand and power equipment
- Actively participated in team meetings, contributing valuable input toward process improvements and increased productivity.
- Used hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
Education
High School -
East Nashville Magnet High School
Nashville, TN01.2012
Skills
- Excellent plan comprehension
- Business operations
- Relationship development
- Electrical
- Organization
- Team building
- Hiring and staffing
- Customer service skills
- Team Player
- Relationships and rapport
- Quick decision making
- Strong work ethic
Timeline
City Carrier Assistant
United States Postal Service, USPS
02.2024 - Current
Vice President/Fundraising Coordinator
Family Is Everything Outreach
08.2018 - 07.2023
Installation Technician
AT&T
04.2014 - 05.2022
High School -
East Nashville Magnet High School
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