Eric Wanyoike
Dayton
Summary
Hardworking and reliable Mechanical Engineering Technology student at the University of Pittsburgh at Bradford with hands-on experience in customer service and team coordination. Proven ability to stay focused under pressure, communicate effectively, and take initiative—skills gained through roles as a lifeguard and a customer service representative at Wawa. Eager to apply problem-solving abilities and a strong work ethic to real-world engineering challenges.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Direct Support Professional
Community Option Inc
Princeton, NJ
04.2024 - Current
- Assisted individuals with daily living activities, enhancing personal independence and quality of life.
- Implemented tailored support plans, addressing unique needs and fostering personal growth.
- Collaborated with multidisciplinary teams to coordinate care services and improve client outcomes.
- Monitored client progress, documenting behaviors and interventions to ensure effective support delivery.
- Administered medication, assist with meal preparation.
Customer Service Representative
AutoZone
Kendall Park
05.2025 - 09.2025
- Assisted customers in finding the correct automotive parts and accessories through knowledgeable recommendations.
- Processed sales, returns, and exchanges using the point-of-sale system with accuracy and efficiency.
- Performed basic automotive services such as battery testing and wiper blade installation.
- Stocked shelves, organized inventory, and ensured products were readily available.
Customer Service Associate
Wawa
Dayton, NJ
07.2023 - 08.2024
- Provided exceptional customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction.
- Processed returns and exchanges efficiently, maintaining accurate records and inventory levels.
- Assisted in training new team members on company policies, procedures, and best practices for delivering excellent customer service.
- Maintained up-to-date knowledge of product features, pricing, promotions, and company policies to provide accurate information to customers.
Lifeguard
Dream Pool Services
Dayton, NJ
05.2022 - 09.2022
- As a lifeguard, I ensured safety of anyone who attended the pool/pool area, enforced pool rules, provided first aid, maintained equipment, cleaned and maintained the pool, provided good customer service, and communicated with patrons, other employees, and EMS.
Education
Bachelor's degree - Mechanical Engineering Technology
University of Pittsburgh-Bradford
05-2028
High school diploma or GED - undefined
South Brunswick High School
Monmouth Junction, NJ06-2024
Skills
- Retail sales
- Basic math
- Fast learner (3 years)
- Team cooperation
- Hard working
- Dependable
- Customer service (2 years)
- Independent
- Responsible
- Active listening
- Cash register
- Stocking
- Swimming
- Cash handling
- Communication skills
Certification
- Lifeguard Training
- Driver's License March 2023 to March 2027
Languages
Swahili
Native or Bilingual
Timeline
Customer Service Representative
AutoZone
05.2025 - 09.2025
Direct Support Professional
Community Option Inc
04.2024 - Current
Customer Service Associate
Wawa
07.2023 - 08.2024
Lifeguard
Dream Pool Services
05.2022 - 09.2022
High school diploma or GED - undefined
South Brunswick High School
Bachelor's degree - Mechanical Engineering Technology
University of Pittsburgh-Bradford