Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Eric Wilde

Watervliet,NY

Summary

Qualified Sales Representative with strong background in inbound sales. Proven ability to effectively engage customers, address their needs, and enhance client satisfaction. Demonstrated ability to leverage communication and problem-solving skills to close sales and maintain client relationships. Available forty plus hours per week, including holidays and weekends. A passionate and team-minded individual with experience in cash handling, team leadership, and customer service.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Inbound Sales Representative

Charter Spectrum
05.2019 - Current
  • Increased product knowledge through continuous training, resulting in improved sales performance.
  • Documented details of calls and customer interactions.
  • Performed work in compliance with established regulations, policies and standard operating procedures.
  • Assisted customers with troubleshooting issues related to their purchases, demonstrating exceptional problem-solving skills and empathy towards their concerns.
  • Worked with multiple means of communication within fast-paced environment.
  • Trained and coached new representatives regarding daily duties through shadowing, reverse shadowing and role-playing.

Retail Store Supervisor

Rite Aid Corp
12.2017 - 02.2019
  • Answered customer questions and addressed any complaints in a timely and courteous manner
  • Supervised and trained staff to ensure excellent customer service
  • Stocked shelves and racks and ensured floor displays were placed in agreeable locations
  • Performed safe and till reconciliations
  • Inventory and overflow management

Crew Member Barista

Amc Entertainment Holdings Inc
01.2015 - 12.2017
  • Gave every customer immediate and undivided attention
  • Stocked, front-faced and rotated merchandise
  • Operated check stand equipment including cash register, scanner, and self checkout kiosks
  • Offered product recommendations when appropriate
  • Completed opening and closing checklists, including emptying trash, refilling napkin dispensaries, dating food and prepping for the following shift
  • Executed cash transactions quickly and accurately

Barista

Dunkin' Donuts
06.2015 - 07.2016
  • Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning
  • Cleaned equipment, disposed of waste, closed registers and carried out other closing duties
  • Greeted guests with a pleasant smile and superior customer service
  • Maintained calm demeanor during high-volume periods and special events
  • Protected store assets and facilities by ensuring compliance with company policies and procedures

Education

High school -

Beverly High School
Beverly, MA
01.2007

Skills

  • Shrink reduction
  • Inventory control
  • Retail merchandising
  • Shelf restocking
  • Superb communication skills
  • Advanced problem solving abilities
  • Plan
  • Gram reset specialist
  • Customer relationship building
  • High-volume call centers
  • Data entry
  • Client needs assessment

Certification

  • Python Programming cornell University 2024 February

Timeline

Inbound Sales Representative

Charter Spectrum
05.2019 - Current

Retail Store Supervisor

Rite Aid Corp
12.2017 - 02.2019

Barista

Dunkin' Donuts
06.2015 - 07.2016

Crew Member Barista

Amc Entertainment Holdings Inc
01.2015 - 12.2017

High school -

Beverly High School

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Eric Wilde