Hi, I’m
Eric Wilkinson
Director of Spa, Fitness and Wellness
CORAL SPRINGS,FL
Summary
An Enthusiastic Professional with over 25 years of experience in the Private Country Club Spa, Fitness and Wellness Industry always striving to bring the highest standards of Leadership and Excellence using independent decision-making skills and sound judgment to positively impact company success.
Most importantly, Having a Love and Passion to help All People in their Health, Wellness and Life Journey.
Overview
26
years of professional experience
6
Certification
Work History
The Polo Club of Boca Raton
Director of Spa and Fitness
01.2021 - Current
Job overview
- Creating and Managing yearly budget for Spa, Fitness, and Pool Service Revenue, Operating, Forecasting and Programming
- Creating Spa and Fitness Menu, Services and Marketing strategies
- Inventory Management, Spa and Fitness Equipment Purchasing, Retail Purchasing
- Writing Spa and Health Related Articles
- Hiring and Training of Spa and Fitness staff, providing supervision, employee evaluations, scheduling, staff meetings
- Payroll
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Spa, Fitness and Wellness Event Planning
- Cultivating a positive work environment that fosters employee engagement, increased retention rates, and boosts overall team morale.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
The Polo Club Of Boca Raton
Spa and Fitness Manager
07.2020 - Current
Job overview
- Trained newly hired employees, offering insight into job duties and providing positive feedback on work.
- Developed strong relationships with members, leading to increased referrals and positive word-of-mouth advertising.
- Increased client retention by developing personalized fitness programs tailored to individual needs and goals.
- Responded promptly to customer issues and resolved problems through effective communication and decision making skills.
- Enhanced member experience by addressing concerns promptly and professionally, resulting in higher satisfaction ratings.
The Polo Club Of Boca Raton
Wellness and Massage Manager, Therapist
01.1998 - Current
Job overview
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
United States Tennis Association - USTA
Private Therapist
03.2004 - 11.2006
Job overview
- Official Contracted Therapist for United States Davis Cup Team
- Responsible for pre and post match manual therapy and recovery
Education
Institute of Integrative Nutrition
from Foods, Nutrition, And Wellness Studies
2013
Florida College of Natural Health, Pompano Beach, FL
from Health And Wellness
1999
J. P. Taravella High School, Coral Springs, FL
High School Diploma
1996
Skills
- Strategic Planning
- Operations Management
- Team Management
- Creativity and Innovation
- Budget Management
- Staff Development
- Charismatic Leader
- Program Management
- Contract and Vendor Management
- Verbal and written communication
- People Management
Accomplishments
Recipient of 2023 ISPA Innovative Award for Philanthropy on behalf of The Polo Club of Boca Raton
Certification
NASM Certified Personal Trainer
NASM Corrective Exercise Specialist
Certified Health Coach
Licensed Massage Therapist
Level 1 TPI Golf Certified
Racquetfit Certified
TRX Certified
Certified Pickle Ball Coach
CPR and AED Certified
Affiliations
- CMMA Wellness Community Advisory Counsel Member
- ISPA Ambassador
- Florida Spa Association
Timeline
Director of Spa and Fitness
The Polo Club of Boca Raton
01.2021 - Current
Spa and Fitness Manager
The Polo Club Of Boca Raton
07.2020 - Current
Private Therapist
United States Tennis Association - USTA
03.2004 - 11.2006
Wellness and Massage Manager, Therapist
The Polo Club Of Boca Raton
01.1998 - Current
Institute of Integrative Nutrition
from Foods, Nutrition, And Wellness Studies
Florida College of Natural Health
from Health And Wellness
J. P. Taravella High School
High School Diploma
NASM Certified Personal Trainer
NASM Corrective Exercise Specialist
Certified Health Coach
Licensed Massage Therapist
Level 1 TPI Golf Certified
Racquetfit Certified
TRX Certified
Certified Pickle Ball Coach
CPR and AED Certified
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