Eric Williams
Chester ,Va
Summary
Accomplished entrepreneur with a proven track record in operations management and business planning, notably at Eric’s Detailing Services. Demonstrates exceptional documentation and reporting skills alongside a knack for fostering strong stakeholder relationships. Achieved significant customer satisfaction levels and operational efficiency, blending hard skills in financial oversight with soft skills in team leadership and customer service.
Overview
14
14
years of professional experience
Work History
Owner/Operator
Eric’s Detailing Services
03.2024 - Current
- Washed cars and trucks daily for clients.
- Enhanced customer satisfaction by providing thorough interior and exterior detailing services.
- Maintained a clean and organized workspace, ensuring optimal workflow and safety standards.
- Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
Product Control Finishing Dept
Gerdau
04.2022 - Current
- Communicated with rolling mill team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
Shop Owner
Good Times ATV
01.2021 - 04.2022
- Maintained accurate financial records, including sales reports, expense tracking, and budget management.
- Developed loyal customer base by consistently delivering high-quality products and personalized service.
- Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
- Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
Heavy Equipment Operator
Cranemasters
01.2016 - 12.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Railroad Conductor
Norfolk Southern
01.2011 - 12.2016
- Implemented emergency protocols during critical situations, minimizing risk to crew members and passengers.
- Facilitated efficient yard switching operations by directing locomotive movements using hand signals or radio communication effectively.
- Delivered superior customer service by addressing passenger inquiries promptly and courteously.
- Provided clear instructions to train crew members on safety procedures, operational tasks, and company policies.
Rail Operations
Titan
12.2010 - 01.2011
- Shared best practices for safe and efficient rail operations.
- Developed strong relationships with key stakeholders such as shippers, receivers, regulators, community leaders ensuring smooth rail operations.
- Coordinated cross-departmental teams to ensure successful completion of complex rail operations.
- Ensured compliance with all federal, state, and company regulations pertaining to rail operations.
Education
High School Diploma - General Studies And Technology
Matoaca High School
Chesterfield, VA06.2008
Skills
- Operations Management
- Documentation And Reporting
- Hiring
- Business Planning
Accomplishments
- Supervised team of 6 staff members.
- Achieved invoice management by introducing dx1 for work orders for shop tasks.
Timeline
Owner/Operator
Eric’s Detailing Services
03.2024 - Current
Product Control Finishing Dept
Gerdau
04.2022 - Current
Shop Owner
Good Times ATV
01.2021 - 04.2022
Heavy Equipment Operator
Cranemasters
01.2016 - 12.2020
Railroad Conductor
Norfolk Southern
01.2011 - 12.2016
Rail Operations
Titan
12.2010 - 01.2011
High School Diploma - General Studies And Technology
Matoaca High School
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