Summary
Overview
Work History
Education
Skills
Timeline
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ERIC WILSON

GARY,IN

Summary

Dynamic manager with a proven track record at A & A Auto LLC, excelling in team leadership and customer service. Enhanced customer satisfaction through effective dispute resolution and communication. Skilled in time management and decision-making, consistently achieving operational goals while fostering a productive work environment.

Overview

34
34
years of professional experience

Work History

Manager

A & A AUTO LLC
08.2008 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

TOW TRUCK DRIVER

STEEL CITY TOWING
09.2001 - 02.2008
  • Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
  • Provided reliable transportation for damaged vehicles while minimizing further damage using proper towing techniques.
  • Secured vehicle to tow truck and checked all attachments for safe operation.
  • Delivered exceptional customer service in high-stress situations, fostering positive relationships with clients and referral sources.

Counter Salesperson

PAULS SALVAGE YARD
09.1992 - 01.2001
  • Built strong rapport with customers, fostering loyalty and repeat business.
  • Increased customer satisfaction by providing personalized service and product recommendations.
  • Handled cash transactions accurately, maintaining accountability for register balances throughout shifts.
  • Performed daily store opening and closing procedures, ensuring security and readiness for business operations.

Warehouse Clerk

BUILDERS SQUARE
06.1991 - 09.1992
  • Kept warehouse up to safety and health regulations at all times.
  • Utilized forklift and other warehouse equipment to safely load and unload pallets and containers.
  • Assisted in training new hires, sharing best practices and knowledge of warehouse operations.

Education

No Degree - AUTO MECHANIC

GARY CAREER CENTER
GARY, IN

High School Diploma -

CALUMET HIGH SCHOOL
GARY, IN
06-1992

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making

Timeline

Manager

A & A AUTO LLC
08.2008 - Current

TOW TRUCK DRIVER

STEEL CITY TOWING
09.2001 - 02.2008

Counter Salesperson

PAULS SALVAGE YARD
09.1992 - 01.2001

Warehouse Clerk

BUILDERS SQUARE
06.1991 - 09.1992

No Degree - AUTO MECHANIC

GARY CAREER CENTER

High School Diploma -

CALUMET HIGH SCHOOL

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