Eric Woodley
Converse,TX
Summary
· IT Specialist with 9 combined years of experience in supporting network environments in both Military and Civilian environment.
· Capable in troubleshooting complex problems and reaching innovative solutions while adhering to rules and requirements of project scope.
· Attained job related certifications to meet DOD 8570 requirements.
· Excellent communicator when interfacing with other teams, vendors, and end-users.
Overview
13
13
years of professional experience
7
7
years of post-secondary education
2
2
Certifications
Work History
Texas Workforce Intern
Texas Workforce Center
4535 E Houston St, Texas
08.2017 - 12.2017
- Resolved client work related problems, improved operations and provided exceptional client support.
- Corrected any data entry error to prevent later issues such as duplication or data degradation.
- Evaluated source documents to locate information needed for each data entry field.
- Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to 150 client's vision, mission and purpose.
IT Specialist Intern
Veterans Affairs
San Antonio, TX
01.2015 - 12.2015
- Configured hardware, devices and software to set up work stations for employees.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks for over 150 users.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Patched software and installed new versions to eliminate security problems and protect data.
Senior Information Technology Specialist
US ARMY
Andersen Air Force Base, GUAM
03.2012 - 03.2014
- Closely collaborated with project members to identify and quickly address problems showing technical skills resulting in 70% improvement in large scale projects with 26 companies.
- Diagnosed and repaired computer hardware and network systems during 32 joint projects bringing network and computers downtime to 0% across 168 computers per contract.
- Managed and motivated project teams to promote collaboration and keep members on-task and productive, while increasing training proficiency by 60%.
- Maintained 100% accountability and maintenance for $40 million worth of company equipment resulted in zero loss and zero compromise.
- Managed 158 lines of COMSEC key material and 53 COMSEC devices; enabled critical, secure communications with in Pacific area of operations.
- Patched software and installed new versions to eliminate security problems and protect data
- Configured hardware, devices and software to set up work stations for employees
- Maintained servers and systems to keep networks fully operational during peak periods
- Explained technical information in clear terms to non-technical individuals to promote better understanding
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions
Senior Lan Manager
US ARMY
Fort Lee, VA
03.2010 - 03.2012
- Handled three hundred Remedy ticket work orders per monthly cycle to address customer inquiries and concerns decreasing user downtime.
- Developed and implemented detailed plans of action to migrate over 500 users to new DOD Enterprise email with in 99% success rate of clients.
- Dedicated extensive hours to preparing 32 computers with new images for mission critical project members for time sensitive events.
- Spearhead large group share file share folders and provided training to increase exceptional project communication among sections.
- Trained non-section members one trouble shooting skills decreasing work order tickets by 25%.
- Managed and supervised creation, verification and validation of over 450 network users accounts and computer systems according to IAW NEC policies.
- Handled 65 calls per day to address customer inquiries and concerns
- Worked flexible hours; night, weekend, and holiday shifts
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
Senior Lan Manager
US Army
Fort Bragg, NC
03.2006 - 03.2010
- Worked with off-site customers to understand needs and provide network and computer service.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Configured hardware, devices and software to set up work stations for employees.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed by 65%.
- Oversaw help desk oppositions and maintained above 95% work order completion rate weekly.
- Conducted company wide computer life cycle replacements while guaranteeing 0% in loss data.
- Imaged over 400 computers for baseline enhancing company mission requirements
Transmissions System Operators
US Marine Corps
Okinawa, Japan
08.2002 - 03.2006
- Operated and maintained $2 million worth of communications equipment.
- Established and commanded field communication operations.
- Maintained 100% accountability of all assigned equipment worth more than $ 4 million.
- Documented and processed classified materials.
- Served as custodian of classified documents.
- Operated field computer systems controlling mission critical equipment.
- Received and processed stock into inventory management system
- Exceeded goals through effective task prioritization and great work ethic
- Demonstrated respect, friendliness and willingness to help wherever needed
- Maintained energy and enthusiasm in fast-paced environment
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
Education
Bachelor of Science - Information Technology
Texas A&M University - San Antonio
San Antonio, TX 01.2018 - Current
Associate of Science - Computer Science
St. Philip's College
San Antonio, TX 08.2014 - 08.2017
Skills
Database Software ( Access, etc)
Software (Outlook, Thunderbird, etc)
Peripheral Devices (Scanners, Printers, etc)
Presentation Software (PowerPoint, Flash, etc)
Spreadsheet Software (Excel, etc)
Utility Software (Virus, File Compression, etc)
Word Processing Software (Word, WordPerfect, etc)
Troubleshooting And Diagnostics
Hardware And Software Installation
Technical Support
System Administration
Network Hardware And Software Maintenance
Technical Writing
System Configuration
Software Installation
Repair
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Certificate of Achievement ( Combined Federal Campaign-Overseas) 2008
- Army Commendation Medal x3 (2009, 2010, 2012)
- Army Achievement Medal x4 (2008, 2009, 2010, 2012)
- Army Good Conduct Medal x2
- USMC Good Conduct Medal
Certification
Microsoft MS 6292
Additional Activities
Volunteer time to Guam Beach clean up for beach preservation.
Volunteer time to 26.2 mile race for Guam endangered national bird 2012.
Volunteer time to Boy's & Girl's Club (2011, 2014)
Volunteer time to Soup Kitchen to feed Homeless Vets (2014, 2015)
Timeline
Bachelor of Science - Information Technology
Texas A&M University - San Antonio
01.2018 - Current
Texas Workforce Intern
Texas Workforce Center
08.2017 - 12.2017
IT Specialist Intern
Veterans Affairs
01.2015 - 12.2015
Associate of Science - Computer Science
St. Philip's College
08.2014 - 08.2017
Senior Information Technology Specialist
US ARMY
03.2012 - 03.2014
Senior Lan Manager
US ARMY
03.2010 - 03.2012
Senior Lan Manager
US Army
03.2006 - 03.2010
Transmissions System Operators
US Marine Corps
08.2002 - 03.2006