Bertanya Lewis
Tyler
Summary
Human Resources professional with robust experience in employee relations, onboarding, and benefits administration. Demonstrated success in enhancing organizational efficiency through strategic onboarding programs and effective conflict management. Aiming to contribute expertise in workforce planning and employee engagement within a dynamic HR environment.
Overview
13
13
years of professional experience
Work History
Texas Workforce Commission Case Manager
BCFS
Tyler
01.2024 - 09.2025
- Modernized job search for 50+ clients, established business partnerships, implemented temp-to-hire pipelines, retrained soft and hard skills to enhance competitiveness, and facilitated interview and employment coaching.
- Advocated for participant access to housing resources, school programs, vocational opportunities, recreational activities, and mental health services to improve overall well-being.
- Collaborated with healthcare providers, lawyers, employers and other stakeholders involved in a client's case.
- Linked clients with social services, healthcare providers, and governmental agencies to support reclaiming individual autonomy.
Human Resources Assistant/Bookkeeper - Temp
Smith County Champions for Children
Tyler
05.2023 - 09.2023
- Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
- Clarified company personnel policies, benefits, and procedures for employees and job applicants to enhance understanding.
- Responded to employee inquiries regarding benefits and company policies.
- Coordinated employee benefits programs, ensuring efficient enrollment in health insurance and retirement plans for employees.
- Executed background checks for potential new hires to ensure compliance with hiring standards.
- Supported payroll processing by collecting and verifying employee timecards.
Human Resources Specialist
H & R Block
Kansas City
10.2021 - 04.2022
- Developed and implemented onboarding and orientation programs, enhancing the integration and engagement of new hires.
- Resolved employee complaints and grievances through effective mediation and collaboration, ensuring a harmonious workplace environment.
- Resolved employee relations issues, contributing to a positive workplace environment.
- Coordinated payroll processing and benefits administration, ensuring accuracy and timeliness of employee compensation.
- Guided candidates through application processes, addressing inquiries, conducting background checks, and managing I-9 and drug screening paperwork.
Scholarship Specialist - Learning and Development
Jarvis Christian College
Hawkins
05.2018 - 06.2019
- Facilitated the successful acquisition of non-institutional scholarships, leading to a 20% increase in external funding amounting to $150,000 for over 700 students.
- Conducted comprehensive data analysis over three years to establish benchmarks and generate reports on scholarship outcomes, informing future funding strategies.
- Collaborated with various departments to streamline workflow processes, enhancing overall operational efficiency in scholarship management.
- Conducted outreach initiatives to engage community members at local events, enhancing awareness and access to scholarship opportunities.
Executive Administrative Assistant/Title 3
JCC
Hawkins
10.2016 - 05.2018
- Coordinated complex travel arrangements, including airfare, hotel, and ground transportation, facilitating smooth executive travel experiences.
- Produced accurate office documentation, updated spreadsheets, and crafted presentations, supporting executive decision-making and improving team workflow.
- Increased office operations productivity and efficiency by 50% through effective scheduling, meeting preparation, and communication management.
Human Resources Generalist - Temp
City of Tyler
Tyler
03.2013 - 07.2016
- Partnered with managers to resolve employee relations issues and ensure compliance with company policies and procedures in human resources activities.
- Developed and implemented onboarding and orientation programs, enhancing the integration process for new employees.
- Streamlined filing systems for confidential employee records, enhancing accessibility and efficiency.
Education
MBA - Human Resources
DeVry Keller Graduate School of Management
Irving, TX06-2015
Ph.D. - Organizational Leadership
Columbia International University
Columbia, South Carolina03-2026
Skills
- Case Management
- Human Resources Management
- Employee Relations
- Onboarding/offboarding
- New Hire Orientation
- Human Resource Policies
- Crisis Intervention
- Conflict Management
- Program Development
- Improvement Processes
- Customer-Centric Support
- Business Administration
- Payroll Administration
- Bookkeeping management
- Community outreach
- Communications
- Crisis Intervention
Timeline
Texas Workforce Commission Case Manager
BCFS
01.2024 - 09.2025
Human Resources Assistant/Bookkeeper - Temp
Smith County Champions for Children
05.2023 - 09.2023
Human Resources Specialist
H & R Block
10.2021 - 04.2022
Scholarship Specialist - Learning and Development
Jarvis Christian College
05.2018 - 06.2019
Executive Administrative Assistant/Title 3
JCC
10.2016 - 05.2018
Human Resources Generalist - Temp
City of Tyler
03.2013 - 07.2016
MBA - Human Resources
DeVry Keller Graduate School of Management
Ph.D. - Organizational Leadership
Columbia International University