Arya Mousavi
Sacramento,CA
Summary
Dependable Analyst with track record of success in field, attention to detail and proactive mindset. Strong work ethic, adaptable and exceptional interpersonal skills set opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments. Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
1
1
Language
1
1
Certification
11
11
years of professional experience
Work History
EDD Workforce Case Manager
Employment Development Department
Sacramento, CA
05.2026 - Current
- Provides high-quality customer service to Unemployment Insurance (UI) clients in-personand virtually, ensuring they are prepared for and supported throughout the RESEA process.
- Delivers reminder calls and emails to clients detailing pertinent information regarding theirupcoming RESEA appointment and documents notes in CalJOBS.
- Assists clients with CalJOBS registration, profile updates, resume uploads, and navigationof the platform’s job search and self-service tools, including activation of the VirtualRecruiter.
- Conducts and completes the Wagner-Peyser Application and reviews for accuracy andcompleteness to ensure full participation in EDD programs.
- Uses active listening, motivational interviewing, and assessment techniques to evaluateclients’ job readiness, skill gaps, and barriers to employment to develop tailored IndividualEmployment Plans.
- Guides clients in understanding the DE 8531 process, reviews eligibility issues, andcompletes and submits the DE 8531SUPP form to the Unemployment Insurance Branchwhen applicable.
- Applies critical thinking and situational awareness to identify challenges, service deliverybarriers, or inconsistencies in RESEA processes and communicates recommendations forworkflow or procedural improvement to local management.
- Collaborated with community organizations to expand resources available for client support and training opportunities.
- Coordinated individual employment plans to align with client career goals and labor market demands.
- Conducted comprehensive assessments to determine client eligibility for various employment services and programs.
Employment Program Representative
Employment Development Department (WSB)
Sacramento, California
05.2025 - Current
- Developed and implemented individualized job search plans for clients.
- Assisted clients in writing resumes, completing applications, and preparing for interviews.
- Provided support services such as referrals to counseling or other social services agencies when needed.
- Encouraged clients to take advantage of continuing education courses offered by local schools or universities.
- Explained eligibility criteria for government-funded programs related to employment needs of clients.
- Screened applicants and conducted interviews with prospective employees.
- Collaborated with community organizations to develop meaningful partnerships that provided additional resources for clients.
- Provided guidance and assistance to individuals seeking employment opportunities.
- Monitored the progress of employed individuals through regular follow-up contacts with employers.
- Employed active listening abilities, interpersonal skills and policy knowledge to remedy employee conflicts.
- Conducted in-depth interviews with job seekers to understand their career goals and skills.
- Conducted follow-up meetings with clients to ensure job satisfaction and retention.
- Evaluated the effectiveness of employment programs and made recommendations for improvement.
- Assisted clients in addressing barriers to employment, such as transportation or childcare.
- Compiled and reported on employment service metrics, such as placement rates and client satisfaction.
- Designed and implemented job fairs and networking events for clients and employers.
- Maintained active job listings and matched clients with potential employment opportunities.
- Assisted clients in completing job applications and preparing for job interviews.
- Collaborated with employers to identify job openings and arranged interviews for clients.
- Identified barriers to client employment and helped to develop strategies for overcoming these barriers.
- Created and maintained a database of clients' employment preferences and outcomes.
- Conducted outreach activities to employers in order to secure job openings.
- Researched available training opportunities for unemployed or underemployed individuals.
- Maintained current knowledge of equal employment opportunity and affirmative action guidelines and laws.
- Interpreted and explained human resources policies, procedures or regulations.
- Prepared or maintained employment records using human resources management system software.
- Informed job applicants of duties and responsibilities, compensation, and benefits.
- Delivered exceptional service level by listening to concerns and providing appropriate solutions.
- Assisted clients in obtaining information regarding benefits and compensations.
- Updated job search materials and resources to reflect current market conditions and trends.
- Developed professional relationships with local businesses to secure employment opportunities for clients.
- Provided career counseling and guidance to clients considering career changes.
- Wrote job support plans with clients and provided follow-along supports to maintain client employment.
Chief Executive Officer
International Auto Brokers
Sacramento, California
05.2022 - Current
- Ensured compliance with government regulations regarding safety standards and labor laws.
- Reviewed employee performance evaluations in order to make personnel decisions.
- Cultivated strong relationships with business partners by providing exceptional customer service.
- Monitored industry developments in order to stay competitive in the marketplace.
- Analyzed market trends and competitor activities to inform product development decisions.
- Oversaw all aspects of financial management, including budgeting and forecasting.
- Negotiated contracts with vendors, suppliers, and partners.
- Collaborated with marketing team to launch promotional campaigns that increased brand awareness.
- Evaluated current products and services in order to develop strategies for improvement.
- Led the recruitment process for executive-level positions within the organization.
- Created financial models to forecast future business performance and identify areas of improvement.
- Established policies, procedures, and protocols to improve operational efficiency.
- Determined revenue and profit impacts of market strategies and led business direction toward profitable channels.
- Led organization by establishing business direction and actualizing operational plans to meet goals.
- Drove company vision with collaborative employee engagement techniques and strategic leadership.
- Promoted company values and ethics, ensuring a positive organizational culture.
- Managed senior leadership team, aligning goals and efforts with company vision.
- Increased productivity by creating new policies, objectives and procedures to streamline operations.
- Monitored competitive landscape to adjust strategies and maintain leadership position.
- Chaired board meetings, facilitating effective decision-making and governance.
Lead Program Technician II
Employment Development Department
Sacramento, CA
02.2024 - 05.2025
- Provided technical support to program staff and participants.
- Developed program materials such as brochures, flyers, handouts and other documents.
- Compiled data from various sources into reports for analysis.
- Organized and maintained digital files and databases of information related to programs.
- Attended training sessions to stay up-to-date on program policies and procedures.
- Maintained accurate records of program statistics, outcomes, budgets and expenditures.
- Responded to inquiries from participants regarding services offered by the program.
- Collaborated with other departments within the organization to ensure that all tasks were completed efficiently.
- Provided administrative support during special events associated with the program.
- Assisted in developing strategies for improving existing programs or creating new ones.
- Participated in meetings with internal teams or external partners related to the development of new initiatives or solutions.
- Analyzed feedback from participants about their experiences with our programs in order to make improvements where needed.
- Researched best practices for running successful programs in order to provide guidance when needed.
- Organized and maintained records and files in digital library and physical filing system.
- Created and managed project documentation and activities to support customers and program objectives.
- Produced program contracts, forms and documents to obtain required signatures.
- Documented, monitored and maintained program inventory.
- Maintained positive working relationship with fellow staff and management.
- Monitored office services mailbox for business support needs and requests.
- Offered reception coverage to relieve staff during absences or breaks.
- Coordinated support to facilitate general office operations.
- Received and distributed mail, letters and packages.
- Maintained front desk to provide positive first impression.
- Assisted organizational efforts by filing, entering data and answering phones.
- Handled incoming calls and directed callers to appropriate department or employee.
- Answered questions and provided information to current and potential program participants.
Executive Assistant to the Chief Executive Officer
CASS
Sacramento, CA
09.2023 - 02.2024
- Assisted the CEO with administrative tasks such as scheduling, travel arrangements and expense reports.
- Organized meetings and conference calls for the CEO and ensured all necessary materials were prepared in advance.
- Coordinated executive communications, including taking calls, responding to emails and interfacing with clients.
- Maintained a calendar of appointments for the CEO, ensuring that all commitments were met on time.
- Provided support to other executives within the organization as required.
- Reviewed incoming reports, applications and memos to determine workplace priorities.
- Relayed messages, retrieved reports and printed documents for co-workers to assist with office workflow.
- Updated and implemented administrative and executive support policy changes and monitored effects.
- Researched and prepared information for presentations to high-level executives.
- Coordinated interviews between candidates and hiring managers.
- Coordinated hiring processes including interviewing potential candidates.
- Participated in program recruiting and hiring.
- Assisted with hiring decisions for new personnel when needed.
- Collaborated with hiring managers to identify staffing needs.
- Provided guidance to hiring managers regarding recruitment processes.
- Coordinated interview schedules between hiring managers and applicants.
- Coordinated interviews with hiring managers and prospective employees.
- Maintained relationships with hiring managers in order to understand their hiring needs and expectations.
- Coordinated interviews with hiring managers and candidates.
- Developed and implemented recruiting plans for hiring needs.
- Supported hiring and selection of new staff members.
- Conducted interviews with prospective candidates during hiring processes.
Intern
CALEPA (Department of Toxic Substance Control)
Sacramento, CA
09.2017 - 09.2023
- Participate in weekly staff meetings and team building events.
- Complete assigned duties and consistently produced high volume of work to support daily business needs.
- Coordinate project files to support projects and enhance team success.
- Analyze protocols and offered recommendations to improve processes and maximize productivity.
- Leverage Microsoft Word and PowerPoint to prepare reports, presentations, and articles.
- Advance research by organizing data, generating spreadsheets and drafting reports.
- Assisted with answering telephone calls, managing databases and drafting correspondence.
- Attended and participated in meetings and brainstorming sessions with team members.
- Review Applications, and creating letters and certificates for businesses
- Provide outstanding customer service
- Advanced analytical skills, with experience collecting, organizing, and disseminating information accurately
- Research, collect, analyze, and assemble information to be used to resolve problems, to assist in formulating policy, and to provide as briefing and/or reference materials for executive staff meetings
- Represents the unit in internal and external meetings, projects, workgroups, task forces, or committees. Drafts meeting notes and minutes. Reviews, analyzes, evaluates, processes, and coordinates various assignments as requested by management.
- reason logically and creatively and utilize a variety of analytical techniques to resolve complex governmental problems and/or issues.
Sac State Alumni (Volunteer)
Sac State (MISA)
Sacramento, CA
03.2020 - 05.2022
- Attend Bi weekly association meeting and record meeting minutes and share with attend via email
- Take meeting notes and post notes to officers in a weekly email
- Send email updates to all club members
- Assist the Vice President and VP Marketing with special project
- Work with the VP of Information Systems to update Hornet Hub and the Website
- Maintain membership records for the organization
Office Assistant
Sierra College
Rocklin, CA
08.2016 - 05.2020
- Oversaw workforce management and staff scheduling to keep office operations running smoothly.
- Improved productivity initiatives, managing office support tasks and coordinating itinerary and scheduling appointments.
- Automated office operations to manage client correspondence, record tracking and data communications.
- Updated databases with AQUSEQUEL data, verified changes in information and maintained 100% accuracy.
- Monitored calendars and scheduled appointments based on availability and established load limits.
- Maintained business records by updating customer information.
- Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
- Greeted visitors or callers daily to handle questions or direct to appropriate staff.
Tutor
Sierra College Community Education
Rocklin, CA
08.2015 - 05.2020
- Provided direction, support and guidance to tutors on a variety of topics.
- Conducted weekly meetings with tutors to discuss progress and challenges.
- Provided comprehensive feedback on student progress, including areas for improvement and successes.
- Demonstrated various teaching techniques to engage students in the learning process.
- Assisted students in developing effective study habits and strategies for success in school.
- Encouraged students to ask questions about topics they did not understand.
- Facilitated small-group discussions to increase comprehension of course material.
- Helped students develop critical thinking skills by engaging them in interactive dialogue about challenging concepts.
- Created a positive learning environment by encouraging open communication between tutor, teacher, and student's family members.
- Provided personalized guidance and support for students during office hours.
- Supported teachers in implementing new curriculum initiatives.
- Helped students review and understand previous lessons to make connection with new lesson.
- Assisted students in finding useful study methods to enhance academic performance.
- Met with students to clarify and review concepts taught in class and solve specific problems.
- Provided private instruction to individual or small groups of students to improve academic performance and prepare for academic or occupational tests.
Computer Lab Assistant
Sierra College
Rocklin, CA
08.2018 - 05.2019
- Assisted faculty and students with using computer software and hardware.
- Logged all equipment malfunctions and damages.
- Answered user inquiries to resolve computer software or hardware operation problems.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Maintained positive working relationship with fellow staff and management.
- Supports printing, printers, multi-function devices (MFD’s) and all peripheral hardware devices.
Education
Bachelor of Science - Management Information Systems
Sacramento State University
Sacramento, CA05.2022
Associate of Science - Business Administration And Management
Sierra College
Rocklin, CA05.2020
MBA - Information Technology Management
Western Governors University
Salt Lake City, UT02.2027
Skills
- Spreadsheet development
- Training and development
- Scheduling and calendar management
- Superb problem-solving abilities
- Database management
- Project management
- Microsoft Office Suite
- Team collaboration
- Generating reports
- Customer Service
- Interviewing techniques
- Succession Planning
- Applicant Tracking Systems
- Candidate Screening
- Resume review
- Employee Hiring
- Strong oral and written communication skills
- Dependable and Responsible
- Complaint resolution
- Call logging
- Resolving issues
- Call handling
- Call control
- Problem-solving
- Case management
- Time management
- Case documentation
Certification
- IT Security: Defense against the digital dark arts, Google - 2023
- CRLA (College reading and learning Association) Tutoring Certificate, SIerra College- 2015
- Basic Acquisition Certificate, California Department of General Services- 2022
Languages
Farsi
Native/ Bilingual
Academic Projects
Systems Development Website Project - CSU Sacramento 3 Months
- Built a web page to address the specific problem of homelessness in Sacramento, by implementing S.M.A.R.T. design objectives, and by using systems investigation and analysis processes. Used HTML and CSS to create the webpage and uploaded it to the CSUS webserver assigned to me. (Course: MIS 101)
Systems Development Life-Cycle Senior Capstone Project - CSU Sacramento In Progress
- Working with a real-life client that needs technology to be implemented for their business needs, using SDLC processes and agile methods. This project is a capstone senior project that begins first semester of senior year and continues the following semester (MIS 160+MIS161). Conducted a needs analysis and crafted a systems design plan to implement the technology solution for the client by Spring 21’. (Courses: MIS 160, MIS 161)
Mobile Business Application Development Project - CSU Sacramento In progress
- Providing an introduction to the art and practice of mobile business application development on the Android or iOS platform. Topics will include, but are not limited to, business opportunities, challenges, and cost presented by mobile devices, user-driven design, personas, screen layouts, and use case diagramming, Designing and build a variety of business applications throughout the course to reinforce learning and to develop real world competency.
Class taken
- Data Analysis for Managers
- Management Contemporary Organizations
- Business Communications
- Computer Information System
- Operations Management
- Principles of marketing
- Business Finance
- Database Systems Business
- Systems Development Life Cycle
- Information Systems Security
- Project Management
- Strategic Management
- Mobile Business Applications
- Information Systems Practicum
Timeline
EDD Workforce Case Manager
Employment Development Department
05.2026 - Current
Employment Program Representative
Employment Development Department (WSB)
05.2025 - Current
Lead Program Technician II
Employment Development Department
02.2024 - 05.2025
Executive Assistant to the Chief Executive Officer
CASS
09.2023 - 02.2024
Chief Executive Officer
International Auto Brokers
05.2022 - Current
Sac State Alumni (Volunteer)
Sac State (MISA)
03.2020 - 05.2022
Computer Lab Assistant
Sierra College
08.2018 - 05.2019
Intern
CALEPA (Department of Toxic Substance Control)
09.2017 - 09.2023
Office Assistant
Sierra College
08.2016 - 05.2020
Tutor
Sierra College Community Education
08.2015 - 05.2020
Associate of Science - Business Administration And Management
Sierra College
Bachelor of Science - Management Information Systems
Sacramento State University
MBA - Information Technology Management
Western Governors University