Indonesia Davis
Belcamp,MD
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
I’m hoping my skills and expertise provide proof to determine me being a valuable asset to your organization.
Overview
6
6
years of professional experience
Work History
Case Manager
Dept. of Human Services
Baltimore, MD
10.2022 - Current
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Developed trusting relationships with social services, health care providers and governmental agencies.
- Compiled reports on cases and submitted them to supervisors as required.
- Uploaded documentation to patient database to streamline organizational flow.
- Collaborated with other departments within the agency to ensure that all services are provided in a timely manner.
- Created monthly reports summarizing caseload activities for review by supervisor.
- Technical problem-solving skills, Troubleshoot issues related to software or hardware.
- Confidentiality maintenance, Adhering to privacy policies when handling sensitive information.
- Assisted with special projects assigned by management personnel as needed.
Operator
Amazon
Baltimore, MD
03.2018 - 10.2022
- Maintained production and quality documentation.
- Observed and troubleshot equipment and machines to detect malfunctions and notify appropriate personnel of needed repairs.
- Collaborated with IT department to resolve network issues.
- Traced missing material and shipments through vendor and customer communications.
- Implemented inventory control procedures to reduce discrepancies.
Education
Bachelor of Science - Computer Science
University of Maryland Global Campus
Bachelor of Arts - Psychology
University of Maryland - Eastern Shore
Princess Anne, MDBachelor of Arts - Psychology
Harford Community College
Bel Air, MDSkills
- Spreadsheet development
- Transcription and dictation
- Human Resources Support
- Professional phone etiquette
- Report Development
- Proficient in Microsoft Office
- Supervising staff
- Presentation Development
- Administrative Support
Timeline
Case Manager
Dept. of Human Services
10.2022 - Current
Operator
Amazon
03.2018 - 10.2022
Bachelor of Science - Computer Science
University of Maryland Global Campus
Bachelor of Arts - Psychology
University of Maryland - Eastern Shore
Bachelor of Arts - Psychology
Harford Community College
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