Jeniffer Nunn
Georgetown,TX
Summary
Detail-oriented professional with a strong foundation in case management and customer service. Experienced in streamlining processes and documentation to enhance service effectiveness and compliance. Focused on leveraging organizational skills to drive impactful client support.
Overview
11
11
years of professional experience
Work History
Case Manager
Hightingale Homecare Services Inc.
Georgetown, TX
04.2021 - Current
- Coordinated care plans with multidisciplinary teams to ensure comprehensive client support.
- Monitored client progress, adjusting services based on individual needs and feedback.
- Developed and implemented strategies for improving client engagement and satisfaction.
- Facilitated communication between clients, families, and healthcare providers to enhance service effectiveness.
- Streamlined documentation processes to ensure compliance with regulatory standards and accuracy.
- Advocated for clients' needs within the healthcare system, enhancing access to vital resources.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
Guest Services Representative
Simon Property Group
Cedar Park, TX
10.2015 - 08.2020
- Delivered exceptional customer service, resolving inquiries and complaints efficiently.
- Monitored inventory levels of promotional materials and ensured availability for guests.
- Developed rapport with frequent visitors, fostering loyalty and repeat business.
- Assisted in organizing events and promotions to enhance guest engagement and satisfaction.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
Education
Associate of Science - Medical Coding/billing
U.S. Career Institute
Fort Collins, CO03-2025
Medical Insurance Coding Specialist - Medical Coding/billing
U.S. Career Institute
Fort Collins, CO03-2025
Skills
- Time management
- Problem-solving
- Organization and multitasking
- Email and telephone etiquette
- Data entry and analysis
- MS office
- Case management
- Documentation and reporting
- Scheduling and calendar management
- Document scanning
- Spreadsheet development
- Multi-line phone systems
Timeline
Case Manager
Hightingale Homecare Services Inc.
04.2021 - Current
Guest Services Representative
Simon Property Group
10.2015 - 08.2020
Associate of Science - Medical Coding/billing
U.S. Career Institute
Medical Insurance Coding Specialist - Medical Coding/billing
U.S. Career Institute