Summary
Work History
Skills
Accomplishments
Timeline
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ERIC ZEPEDA

MERCED,CA

Summary

Some things I take pride in are the friendly relationships with coworkers that provide a better work environment and are proactive. I like to lead from up front and take accountability when things do not go right. I'm a team player who doesn't mind stepping up for tough jobs, or the ones no one else wants to do. Worked with the store to reach number one in the market for presub and postsub by teaching, training, and empowering my champions to make decisions even when I was in the department. I do not feel right leaving until my work is finished. My outlook working at Walmart has never been, "I only have to look out for my department." I have been known to put out fires anywhere in the store. I've left home early just to return later at night to oversee events, or prepare for visits. I was proud to walk around with my M3 badge and knew it didn't just get handed to me. I have helped with upscaling leaders in our store, overseeing events, driving sales, and providing great customer service.

Work History

Opd Lead

Walmart
  • Help plan for major holidays and support the team in any way to ensure we have a successful event.
  • Hold meetings to ensure everyone understands new standards and upcoming changes.
  • Recognized by management for providing exceptional customer service, and going above and beyond.
  • Provided support and guidance to colleagues to achieve pre-sub and post-sub goals for each quarter.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Hold weekly reviews based on performance to come to solutions to enhance team performance and accountability.

Seasonal/Toys/Garden Department Lead

Walmart
  • Executed strategic changes in department layout to align with seasonal and holiday themes.
  • Coordinated seasonal and holiday department displays, and end caps.
  • Managed team to sustain and improve garden area aesthetics, supporting customer engagement and sales.
  • Directed clearance efforts for expired plants to enhance sales potential.
  • Coordinated with suppliers to receive shipments and restock garden merchandise efficiently.
  • Collaborated with other departments to align promotions and seasonal sales strategies effectively.
  • Organized zoning of inventory to ensure a neat and orderly shopping experience for customers.

Electronics Team Lead

Walmart
  • Developed new team members on equipment usage, such as the photo equipment.
  • Guided customers and associates with expertise in both current and outdated electronics, improving the customer shopping experience.
  • Directed and coached the team to monitor merchandise by delivering outstanding customer service, implementing shrink-reducing strategies, and achieving sales.
  • Managed team activities for special events, contributing to smooth and effective event execution.

Skills

  • Customer service
  • Team leadership
  • Event management
  • Sales strategy
  • Training and development
  • Performance evaluation
  • Time management
  • Quality assurance

Accomplishments

  • Number one in the market for Post-sub and Pre-sub
  • M3 Badge
  • Friendships

Timeline

Opd Lead

Walmart

Seasonal/Toys/Garden Department Lead

Walmart

Electronics Team Lead

Walmart

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ERIC ZEPEDA