Erica Adame
Charlotte,NC
Summary
Insurance professional with 5+ years of experience supporting commercial insurance accounts through policy servicing, renewals, account management, and client support. Skilled in coordinating with brokers, underwriters, and carrier partners to deliver accurate, timely service while maintaining compliance and strong client relationships. Recognized for attention to detail, communication skills, and the ability to manage multiple priorities.
Overview
5
5
years of professional experience
Work History
Account Manager
Amwins Insurance Group
Charlotte, NC
11.2021 - Current
- Manage commercial insurance accounts throughout the policy lifecycle, supporting new business, renewals, endorsements, and policy servicing tasks.
- Serve as a primary point of contact for brokers and agency partners, providing timely assistance and resolving account-related inquiries.
- Coordinate renewal timelines and track outstanding requirements to ensure accurate and timely policy issuance.
- Review applications, loss runs, inspection reports, and supporting documentation to verify completeness and compliance with carrier guidelines.
- Collaborate with underwriters, brokers, and carrier representatives to obtain required information, resolve discrepancies, and facilitate efficient account handling.
- Process policy transactions including quotes, binders, endorsements, cancellations, and other servicing requests while maintaining a high level of accuracy.
- Maintain organized account documentation and monitor workflow to ensure service standards and deadlines are consistently met.
- Assist with onboarding and training new team members while contributing to process improvement initiatives.
- Build and maintain strong professional relationships through responsive communication and exceptional customer service.
Client Service Specialist
Amwins Insurance Group
Charlotte, NC
03.2021 - 11.2021
- Supported underwriting and production teams by processing policy transactions and servicing requests accurately and efficiently.
- Maintained account information across carrier portals and internal systems, ensuring data integrity and compliance.
- Processed endorsements, cancellations, and policy changes while adhering to carrier and company guidelines.
- Assisted agents and brokers with documentation requests and service-related inquiries.
- Trained new team members on departmental procedures and workflow processes.
Education
Actively Pursuing Property & Casualty License -
NC
Diploma -
Central Cabarrus High School
Concord, NC06.2018
Skills
- Account Management
- Commercial Insurance
- Policy Servicing
- Renewals
- Endorsements
- Customer Service
- Documentation Review
- Regulatory Compliance
- Microsoft Office
- Communication
- Bilingual
Timeline
Account Manager
Amwins Insurance Group
11.2021 - Current
Client Service Specialist
Amwins Insurance Group
03.2021 - 11.2021
Actively Pursuing Property & Casualty License -
NC
Diploma -
Central Cabarrus High School