Senior Debt Consultant Experience
Erica Adams
Uber Technologies Inc.
NEWPORTRICHEY,FL
16
Years of experience
Results-driven Financial Analyst and Client Services Specialist with expertise in accurate reporting, workflow improvement, and cross-functional collaboration. Delivered enhanced service quality and business results through effective communication and problem-solving. Focused on maintaining positive client relationships, addressing complex customer needs, and achieving challenging sales targets.
Work History
Uber Eats Driver
3 Years 10 Months- Delivered food orders accurately using GPS navigation and in-app route guidance.
- Verified pickup details and order completeness before departing merchant locations.
- Communicated delivery updates through app messages and customer calls.
- Maintained food quality by handling insulated bags and prompt drop-offs.
- Resolved delivery issues by coordinating with merchants and customers.
- Followed traffic laws, safety protocols, and platform standards during routes.
- Managed flexible delivery schedules while prioritizing high-demand trip requests.
- Kept vehicle clean, fueled, and ready for continuous delivery service.
- Operated delivery vehicles safely and efficiently.
- Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
- Maintained positive relationships with customers to promote continued business opportunities.
- Handled customer concerns and issues by answering questions and escalating major problems to supervisor.
Senior Debt Analyst and Consultant
3 Years- Reconciled financial records and investigated variances across systems.
- Collaborated with cross-functional teams to support timely issue resolution.
- Enhanced customer satisfaction rates through detailed analysis of customer feedback data and subsequent improvements in service offerings.
- Managed multiple projects simultaneously while adhering to strict deadlines and quality standards.
- Improved financial forecasting, meticulously analyzing past and current financial data.
- Enhanced data accuracy by meticulously validating and updating customer information in the database.
- Increased customer satisfaction by analyzing feedback and implementing necessary changes.
- Assessed customer debt situations and recommended repayment options aligned with financial goals.
- Explained repayment terms clearly, ensuring client understanding of obligations and settlement outcomes.
- Led process improvements that strengthened client communication, consistency, and resolution efficiency.
- Conducted preliminary assessments of potential clients.
- Assisted management in devising data-driven strategies by maintaining accurate records of client cases and outcomes achieved.
- Enhanced team productivity by providing ongoing training and support to junior debt consultants.
- Increased client retention rates by conducting regular follow-ups, ensuring continued progress towards their financial goals after initial consultations concluded.
- Responded to client concerns and questions about credit scores and methods to improve numbers.
- Evaluated credit reports to uncover problems and develop strategies for consolidating and reducing client debt.
- Interviewed clients by telephone or in-person to gather financial information.
- Received and submitted customer payments to further reduce open account balances.
- Produced budget tools, educational support and referrals for clients.
- Assisted clients with filing for bankruptcy and other debt-relief options.
Senior Debt Analyst and Consultant
9 Months- Analyzed credit files and account data to support underwriting and servicing decisions.
- Reviewed delinquent accounts to identify trends, risks, and collection priorities.
- Reconciled borrower records across systems to maintain accurate portfolio reporting.
- Prepared performance reports for management using credit and account activity data.
- Validated documentation for completeness, compliance, and resolution readiness.
- Collaborated with collections and operations teams to resolve account discrepancies.
- Streamlined recurring review tasks by standardizing data checks and reporting steps.
- Monitored account status changes to ensure timely updates and consistent follow-up.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Implemented predictive analytics techniques that enabled proactive adjustments to business strategies based on emerging trends.
- Increased efficiency by streamlining data analysis processes and implementing automation tools.
- Supported budgeting processes by providing accurate forecasts and timely variance analyses.
- Developed new analytical models that improved forecasting accuracy and reduced risk exposure.
- Streamlined data collection methods to improve speed and accuracy of analysis.
- Performed audits of subsidiaries to protect shareholders and potential investors from fraudulent or unrepresentative financial claims.
- Optimized resource allocation by conducting thorough cost-benefit analyses on potential investments.
- Managed multiple projects simultaneously while adhering to strict deadlines and quality standards.
- Increased customer satisfaction by analyzing feedback and implementing necessary changes.
- Optimized operational efficiency by redesigning workflow processes.
- Reduced errors in data entry, instituting rigorous quality control checks.
Assistant Manager, Waitress, Cook
4 Years 11 Months- Supervised daily front- and back-of-house operations to maintain smooth service flow.
- Trained staff on service standards, food handling, and closing procedures.
- Monitored inventory levels and coordinated ordering to prevent supply shortages.
- Resolved guest concerns promptly while protecting service quality and satisfaction.
- Enforced sanitation, safety, and compliance standards across restaurant operations.
- Scheduled team shifts to balance coverage, labor needs, and peak demand.
- Supported managers with cash handling, deposits, and end-of-day reconciliation.
- Improved team performance by coaching staff and reinforcing consistent operating procedures.
Assistant Pharmacy Technician
1 Month- Supported pharmacists by preparing medications, labeling packages, and maintaining HIPAA-compliant documentation.
- Processed prescriptions accurately, verifying patient information, medication details, and insurance requirements.
- Resolved customer questions regarding prescriptions, refill status, and pharmacy services with professionalism.
- Managed inventory rotation, restocking, and expired medication removal to support pharmacy readiness.
Assistant Manager
1 Year 8 Months- Supervised daily store operations, maintaining service standards and workflow consistency.
- Trained associates on customer service, sales floor execution, and operational procedures.
- Coordinated scheduling, task delegation, and shift coverage to support team productivity.
- Monitored inventory levels, restocking needs, and merchandise organization to prevent shortages.
- Resolved customer concerns promptly, supporting positive service experiences and retention.
- Reviewed store performance, identifying process gaps and improving operational efficiency.
- Enforced cash handling, safety, and compliance procedures across front-end operations.
Education
High School Diploma
No Degree - Medical
No Degree - Veterinary Science
Skills
Customer service
Collaboration
Time management
Safe driving
Attention to detail
Route optimization
Delivery coordination
Team collaboration
Timeline
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Uplift Credit Solutions
2023.06 - 2024.03Read More
Uber Eats Driver
Uber Technologies Inc.
2023.01 - CurrentRead More
Senior Debt Analyst and Consultant
Consumer First Financial Services
2021.12 - 2024.12Read More
Assistant Pharmacy Technician
Walgreens Pharmacy
2015.12 - 2016.01Read More
Assistant Manager
Walgreens
2014.04 - 2015.12Read More
Assistant Manager, Waitress, Cook
Bubba Ques BBQ
2011.05 - 2016.04Read More
Santa Fe College
No Degree from Medical
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Loften High School
High School Diploma
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St. Petersburg College
No Degree from Veterinary Science
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