Work Type
Full TimePart TimeLocation Preference
On-SiteRemoteLocation: Memphis, TN
Open to relocation: Yes
Erica Alexander
Memphis,TN
Work Preference
Summary
Business-minded customer service and operations professional with a background in sales support, mail delivery, intake processing, and front office coordination. Brings strong communication, route navigation, account setup, and process improvement skills, along with a history of training staff and supporting daily team operations.
Overview
23
23
years of professional experience
Work History
City Carrier Assistant
USPS-East Lamar Office
10.2024 - 12.2024
- Delivered letters, flats, and packages along assigned postal routes.
- Delivered postal mail and packages accurately to designated city areas, ensuring timely service and customer satisfaction.
- Sorted mail and parcels at USPS East Lamar Office for city route delivery.
- Collected outgoing mail from designated collection points. from collection boxes and business stops.
WFH Sales Consultant
TruGreen Lawns
03.2020 - 08.2024
- Made outbound warm lead calls to current, previous, and potential customers to generate interest and foster relationships.
- Upgraded customer services to include more full-service programs by highlighting the benefits of all-inclusive service plans.
- Assisted in setting up new customer accounts and created tailored lawn service programs and additional exterior household services to meet specific customer needs. Using multiple satellite web services to locate properties and accurately measure property square footage for new and existing addresses.
Chiropractic Assistant
The Chiro Place
Memphis, Tennessee
07.2019 - 12.2019
- Supported chiropractors with patient positioning, therapy setup, and routine clinical procedures.
- Assisted patients during therapy sessions, reviewed new patient financial agreements, and verified insurance coverage details.
- Handled patient payments at front desk and prepared medical necessity reports before patient visits.
- Supported daily chiropractic clinic operations and coordinated patient flow throughout schedule.
- Prepared treatment rooms and kept clinical equipment clean and organized.
Operations Specialist
Lime Scooters
01.2019 - 03.2019
- Coordinated dockless scooter operations across city zones for Lime micromobility services.
- Monitored fleet availability and service quality using Lime operations dashboards and tools.
- Rebalanced scooters in assigned zones and returned those requiring repair to the warehouse for maintenance.
- Resolved rider support issues through email, chat, and internal case systems.
Front Office Coordinator
Express Employment Professionals
09.2018 - 10.2018
- Welcomed candidates and clients at the front desk of the staffing office.
- Managed a multi-line phone system and directed calls to appropriate associates.
- Scheduled interviews for job seekers and hiring managers
- Processed payroll to ensure timely employee compensation and screened applicants to identify suitable candidates for job placement.
Case Processor/Intake Specialist
Morgan & Morgan Pllc.
01.2017 - 01.2018
- Processed Morgan & Morgan client intake forms and organized case files.
- Reviewed legal documents for accuracy, completeness, and proper routing.
- Input case data into the database for attorney review, ensuring accuracy for informed legal decisions.
- Entered case details into claims tracking systems and databases.
Sales Consultant
Comcast Cable
04.2013 - 10.2016
- Consulted customers on Xfinity internet, TV, voice, and mobile service options.
- Explained Comcast Cable promotions, pricing, and bundled package features clearly.
- Processed new service orders and account changes through sales systems.
- Facilitated customer support for cable services, including service upgrades, new installations, and billing inquiries.
Operations Manager
24 Hour Fitness
04.2002 - 11.2011
- Mentored and coached 30 team members, identifying inefficiencies and recommending process improvements.
- Recruited, hired and trained 20+ new employees for Operations and Sales Departments.
- Enhanced customer experience by engaging with customer service surveys and fostering rapport with customers while promoting employee ownership.
Education
High School Diploma - General
Wooddale High School
Memphis, TN, U.S.01-2000
Skills
- Route optimization
- Postal route management
- Delivery efficiency
- Route navigation
- Customer service
- Customer relationship management
- Customer focus
- Time management
- Clear communication
- Maintaining confidentiality
- Maintaining confidentiality
- Customer relationship management
Accomplishments
- Spearheaded an employee engagement program, resulting in a 6% decrease in annual employee turnover.
- Boosted customer satisfaction ratings by 8% in under 12 months.
- Streamlined the branch operations, resulting in a 3 reduction in operating budget, by cross training several employees for multiple positions allowing for more efficiently developed employees
Timeline
City Carrier Assistant
USPS-East Lamar Office
10.2024 - 12.2024
WFH Sales Consultant
TruGreen Lawns
03.2020 - 08.2024
Chiropractic Assistant
The Chiro Place
07.2019 - 12.2019
Operations Specialist
Lime Scooters
01.2019 - 03.2019
Front Office Coordinator
Express Employment Professionals
09.2018 - 10.2018
Case Processor/Intake Specialist
Morgan & Morgan Pllc.
01.2017 - 01.2018
Sales Consultant
Comcast Cable
04.2013 - 10.2016
Operations Manager
24 Hour Fitness
04.2002 - 11.2011
High School Diploma - General
Wooddale High School