ERICA ALEXANDER-CARWELL
Tallahassee,FL
Summary
Dedicated Teacher's Assistant and Student Leader Intern with 4+ years of experience in fostering educational environments and enhancing student engagement. Possesses strong skills in event coordination, presentation development, and complex problem-solving, coupled with an energetic and enthusiastic approach to serving diverse communities. Envisions creating inclusive learning spaces that promote growth, collaboration, and community involvement.
Overview
5
5
years of professional experience
Work History
Teacher's Assistant
Florida Agricultural & Mechanical University
Tallahassee, FL
08.2023 - 05.2024
- Teamed with faculty to develop engaging curriculum, significantly boosting student participation.
- Introduced interactive tech tools in teaching, elevating student interest and comprehension.
- Pioneered a dynamic database for tracking student programs, elevating organizational efficiency
Student Leader Intern
FAMU DRS
Tallahassee, FL
06.2023 - 07.2023
- Assisted in the planning and execution of student-led events such as lectures, workshops, conferences, and seminars
- Created and maintained a comprehensive database of student activities and programs
- Developed strategies to promote student engagement in campus life
- Monitored student progress with precision, tailoring instruction to meet diverse needs
CUSTOMER SERVICE REPRESENTATIVE
Pacific Sunwear
Tallahassee, Fl
11.2020 - 07.2021
- Developed and trained new customer service representatives on the proper handling of customer inquiries
- Created a team culture of exceeding customer expectations, exceeding all company performance goals and standards.
- Elevated customer service by training reps, ensuring swift problem resolution, and fostering loyalty.
CUSTOMER SERVICE ASSOCIATE
Smallcakes
Tampa, Fl
03.2019 - 06.2019
- Created a clean, organized and welcoming environment for customers
- Developed and trained new customer service representatives on the proper handling of customer inquiries
Education
Bachelor of Social Science - AFRICAN AMERICAN STUDIES, PSYCHOLOGY, Psychology
Florida A&M University
12-2023
Skills
- Event Coordination
- Energetic and Enthusiastic
- Serving Diverse Communities
- Presentation Development
- Complex Problem-Solving
- Team Collaboration
Interests
Activities and Honors
, Member, Ubuntu Coalition of Revolutionaries
Member, Dream Defenders
.
Timeline
Teacher's Assistant
Florida Agricultural & Mechanical University
08.2023 - 05.2024
Student Leader Intern
FAMU DRS
06.2023 - 07.2023
CUSTOMER SERVICE REPRESENTATIVE
Pacific Sunwear
11.2020 - 07.2021
CUSTOMER SERVICE ASSOCIATE
Smallcakes
03.2019 - 06.2019
Bachelor of Social Science - AFRICAN AMERICAN STUDIES, PSYCHOLOGY, Psychology
Florida A&M University
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