Summary
Overview
Work History
Education
Skills
Timeline
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Erica Amaya

Erica Amaya

Food service/Cashier
Sacramento,CA

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

AMPM Arco
11.2022 - 07.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Line Cook

SSP Of America
04.2022 - 11.2022
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
  • Plated and presented all dishes to match established restaurant standards.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Checked food temperature regularly to verify proper cooking and safety.
  • Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
  • Prepared and cooked full course meals based on restaurant recipes and specifications.
  • Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Grilled meats and seafood to customer specifications.
  • Produced adequate amounts of mise en place to make meal preparation easier.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Followed health, safety and sanitation guidelines while preparing and serving food.
  • Prepared and cooked meals according to recipes and customer specifications.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Maintained smooth and timely operations in preparation and delivery of meals.
  • Trained new kitchen staff on food safety, preparation and cooking techniques.
  • Placed food trays over food warmers for immediate service or stored in refrigerated storage cabinets.

Steward

Legends
08.2018 - 09.2022
  • Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
  • Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
  • Tasked with removal of garbage and refuse, mopping and sweeping floors and washing walls.
  • Followed company safety and security policies and procedures when reporting maintenance needs and unsafe work conditions.
  • Boosted team efficiency by keeping kitchen areas organized, clean, and properly sanitized.
  • Checked recycling cans, removed garbage and put recyclables in correct bin.
  • Assisted front and back of house personnel in spot cleaning floors and maintaining welcoming environment for team members and guests.
  • Maintained swift pace of work to meet business demands for cleaning and supplies storage.
  • Utilized proper storage bins to organize and transport kitchen equipment to stewarding room for storage purposes.
  • Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars, and supply cupboards.
  • Addressed and resolved spills in dining areas and provided polite guidance around hazards.
  • Operated dishwashers and other kitchen equipment according to safety guidelines.

Education

American Legion Continuation

Skills

Always worked with public

Timeline

Customer Service Representative

AMPM Arco
11.2022 - 07.2023

Line Cook

SSP Of America
04.2022 - 11.2022

Steward

Legends
08.2018 - 09.2022

American Legion Continuation

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Erica AmayaFood service/Cashier