Erica Amaya
Sacramento,US
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
8
8
years of professional experience
Work History
Supervisor
SSP of America
Sacramento, CA
05.2025 - 03.2026
- Supervised daily operations to ensure adherence to company policies and safety standards.
- Developed and implemented process improvements, enhancing workflow efficiency and productivity.
- Open and closed the unit assigned.
- Made sure funds were accounted for.
- Made sure line check was up to temperature and all walk ins, freezers, lowboys ,reach in coolers ,keg cooler and all coolers.
- Log the money bags for registers at bar.
- Bring product up from stock room ,made sure FiFo first in first out and also brought up alcohol for the bar.
- Made sure everyone took their meal breaks on time.
- Put food waste in log sheet at nights.
- Order food what was on par for 2 days.
- Give cleaning tasks.
- Whenever there was a call out fill in the spot even if it meant myself.
Customer Service Representative
AMPM Arco
North Highlands, CA
11.2022 - 07.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Line Cook
SSP Of America
Sacramento, CA
04.2022 - 11.2022
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Plated and presented all dishes to match established restaurant standards.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Checked food temperature regularly to verify proper cooking and safety.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Grilled meats and seafood to customer specifications.
- Produced adequate amounts of mise en place to make meal preparation easier.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Followed health, safety and sanitation guidelines while preparing and serving food.
- Prepared and cooked meals according to recipes and customer specifications.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Maintained smooth and timely operations in preparation and delivery of meals.
- Trained new kitchen staff on food safety, preparation and cooking techniques.
- Placed food trays over food warmers for immediate service or stored in refrigerated storage cabinets.
Steward
Legends
Golden 1 Arena
08.2018 - 09.2022
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
- Tasked with removal of garbage and refuse, mopping and sweeping floors and washing walls.
- Followed company safety and security policies and procedures when reporting maintenance needs and unsafe work conditions.
- Boosted team efficiency by keeping kitchen areas organized, clean, and properly sanitized.
- Checked recycling cans, removed garbage and put recyclables in correct bin.
- Assisted front and back of house personnel in spot cleaning floors and maintaining welcoming environment for team members and guests.
- Maintained swift pace of work to meet business demands for cleaning and supplies storage.
- Utilized proper storage bins to organize and transport kitchen equipment to stewarding room for storage purposes.
- Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars, and supply cupboards.
- Addressed and resolved spills in dining areas and provided polite guidance around hazards.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
Education
American Legion Continuation
Skills
Always worked with public
Timeline
Supervisor
SSP of America
05.2025 - 03.2026
Customer Service Representative
AMPM Arco
11.2022 - 07.2023
Line Cook
SSP Of America
04.2022 - 11.2022
Steward
Legends
08.2018 - 09.2022
American Legion Continuation