Erica Andrews
Chesterfield
Summary
Compassionate professional with over 17 years of experience in assisting individuals with disabilities. Known for strong organizational skills and reliability, contributing to the development of impactful programs and fostering positive relationships with clients and families.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Day Program Supervisor & Direct Care Worker
Social Resources, Inc.
Macomb, MI
07.2009 - 09.2026
- Assisting individuals with mental and physical disabilities in a 1/8 ratio inside program and 1/6 ratio out in the community.
- Supervision of 100 individuals/15 staff.
- Driving a 15 passenger van to pick up and drop off from an individuals home.
- Creating a positive work environment.
- Assisting in potty changing individuals based on their needs.
- Understanding individual behaviors; providing hands on assistance and support.
- Answering work phone calls.
- Assists with clean up; kitchen, bathrooms, tables, mopping floors etc,.
- Assists with community outing ideas and their money fund accounts.
- Helps teach individuals academic learning skills, hand eye coordination skills, money skills, work skills, safety skills etc.,
- Building great connections with individuals and their families.
- Participate in the planning, development and implementation of the skill building program.
- Evaluates services provided, identifies un-met needs and makes recommendation accordingly.
- Monitors the day-to-day operation of the program component and organizes workloads for timely completion.
- Provides supervision and guidance to employees
- The authority to hire and implement disciplinary proceedings including suspension and firing in consultation with the director.
- Distributes medication(s) in accordance with policy and follows medication distribution procedures, dispensing and recording medications given accurately and according to the individual's medication timetable.
- Responsible for orientation, approval training, supervision, and evaluation of staff.
- Helping transportation department with new referral addresses and placing individual on the proper route for pick up/drop off.
- Keeps informed on internal problems.
- Provide recommendations toward individuals service planning and reviews; with signature.
- Maintains compliance with Recipient Rights and HIPPA Privacy including completing Incident Reports in a timely manner.
- Makes all necessary contacts with contracting agencies, Support Coordinators, group homes, parents/guardians, crew site managers, contracts and other individuals to maintain efficient and effective service.
- Organizes and maintains records such as Individual Progress reports and completes required report in a timely manner.
- Prepares for and participates in external Medicaid Audits and internal Compliance Audits.
- Makes requests for equipment and supplies and maintains inventory and accountability of agency property.
- May substitute for staff in case of an emergency or absence.
- Conducts staff meetings and/or Consumer Advisory meeting on a regular basis, completing minutes to the meeting that accurately reflect the content of the discussion at those meetings.
- Conducts regular emergency drills and participates in the promotion of safety in the day program.
- Assists participants/families/guardians/staff by providing referrals and resources to ensure continuation/restoration of funding.
Education
High School Diploma -
L' Anse Creuse High School North
MacombSkills
- Truly enjoys working with individuals of disabilities
- Positive energy
- Initiative
- Flexibility
- Teamwork
- Problem-solving
- Organization
- Reliability
- Multitasking
- Accountability
- Effective communication
- Collaborative approach
- Staff development
- Program planning
- Decision-making
- Employee supervision
Certification
Medication Training
Bloodborne Training
Recipient Rights Training
CPR/FIRST AID Training
Mental Health First Aid Training
Trauma Informed Care for Non-Clinical, Ancillary, & Paraprofessional Staff Training
Limited English Proficiency Training
Cultural Competency Training
Crisis NON-Intervention Training (CPI)
Understanding PCP Training
Languages
English
Timeline
Day Program Supervisor & Direct Care Worker
Social Resources, Inc.
07.2009 - 09.2026
High School Diploma -
L' Anse Creuse High School North