Erica Aragon
Napa,United States
Summary
Energetic service provider with over 13 years of experience in the Napa valley service industry. Demonstrated adaptability and expertise in food and wine pairings, significantly improving customer experience. Excelled in training and inventory management,
Overview
5
5
years of professional experience
Work History
Marketing Manager
Abide
Napa
07.2022 - 06.2024
- Managed social media accounts for optimal audience engagement and increased online presence.
- Organized successful brand demos, showcasing products or services effectively to potential customers or partners.
- Facilitated regular team meetings to discuss operational updates, share information about new products or promotions, and foster open communication among staff members.
Wine Specialist
V Sattui Winery
Saint Helena, CA
09.2022 - 01.2024
- Demonstrated adaptability in accommodating diverse groups of guests, including large parties or those with special needs or requests.
- Enhanced customer experience by providing personalized wine recommendations and pairing suggestions.
- Managed inventory of wines and merchandise, ensuring adequate stock levels for daily operations and special events.
Wine Sales Representative
Brown Estate Vineyards
Napa
02.2020 - 12.2021
- Trained new sales representatives, resulting in more efficient team performance and improved customer service.
- Attended regular training sessions to stay updated on current industry trends and knowledge, enabling better representation of the company''s products.
- Increased wine sales by developing and executing strategic marketing plans tailored to specific customer segments.
Server / Food Runner
La Toque
Napa, CA
07.2019 - 10.2021
- Communicated well with front servers and kitchen staff to establish smooth and effortless rhythm to service
- Maintained a constant knowledge of changing cuisine techniques and preparation.
- Well-versed in food and wine pairings to enhance the experience.
Education
Napa Valley College
Napa, CASkills
- Food safety card
- Leed certified
- Computer efficient
- Marketing skills
Timeline
Wine Specialist
V Sattui Winery
09.2022 - 01.2024
Marketing Manager
Abide
07.2022 - 06.2024
Wine Sales Representative
Brown Estate Vineyards
02.2020 - 12.2021
Server / Food Runner
La Toque
07.2019 - 10.2021
Napa Valley College