Friendly Job Title with strong history of excellent guest service. Effectively multi-tasked to efficiently complete various food and beverage functions. Trained in set-up, restock and takedown. Skilled in cleaning and disinfecting to meet company standards. Adaptable Job Title accurate in completing orders, replenishing serving stations and cleaning spills. Assists servers by collecting payments, issuing receipts and setting order trays before delivering food to customers' tables. Light-hearted and friendly professional skilled in customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Hi, I’m
Erica Asiedu
Summary
Overview
3
years of professional experience
Work History
Compass Group
Buffet Attendant
07.2022 - Current
Job overview
- Executed efficient breakfast bar set-up and operations beginning at early hours and finishing prior to check out times.
- Resolved guest concerns quickly regarding food selection, beverage availability and freshness.
- Stocked clean plates, glasses and utensils to foster sanitary environment and reduce risk.
- Replenished hot and cold food table and stocked beverage dispensers, plates and utensils and ice supply.
- Ordered food supplies at end of shift for next day delivery by suppliers.
- Assisted in training new hires on best practices for buffet attendance, contributing to an overall improvement in team performance.
- Optimized buffet presentation through careful arrangement of dishes according to aesthetic appeal and accessibility for guests.
- Received frequent positive feedback from guests for exceptional attentiveness and professionalism in service delivery.
Cafe Intermezzo
Host
05.2021 - 05.2022
Job overview
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
- Assisted managers with quickly resolving service- and food-related issues.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
Education
Atlanta Technical CollegeAtlanta, GA
GED
University Overview
Skills
- Excellent customer service
- Reliability and punctuality
- Cleanliness and hygiene
- Food safety knowledge
Timeline
Buffet Attendant
Compass Group
07.2022 - Current
Host
Cafe Intermezzo
05.2021 - 05.2022
Atlanta Technical College
GED
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