Erica Aston
Girard,OH
Summary
Accomplished professional with over a decade of experience in healthcare operations. Demonstrated success in mentoring teams, analyzing workflows, and implementing improvements that enhance efficiency and patient satisfaction. Committed to maintaining high standards of professionalism and confidentiality.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Medical Historian
University Hospital and Medical Center
04.2025 - Current
- Conducted comprehensive research on historical medical practices and treatments.
- Analyzed patient records to identify trends in treatment outcomes and historical data.
- Conducted regular audits of medical history records, ensuring accuracy and completeness as well as identifying any potential discrepancies or inconsistencies.
- Analyzed trends in medical history data to identify potential risk factors and areas for targeted intervention.
- Trained new team members on effective interview techniques, documentation practices, and database management skills integral to the Medical Historian role.
- Reviewed existing processes for collecting and storing medical histories, implementing improvements as needed to maximize efficiency and maintain high-quality records.
- Enhanced patient care by meticulously documenting medical histories and ensuring accuracy of records.
- Educated patients on the importance of accurate medical history documentation for optimal healthcare provision.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and protecting privacy rights.
- Documented patient information accurately in electronic health records to maintain data integrity.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Reduced stress for patients and families through effective communication and empathetic support.
- Enhanced patient comfort by providing compassionate bedside care and support.
- Upheld infection control and prevention policies across different patient-facing areas.
- Responded to patient requests for supplies and personal comfort items such as extra blankets and pillows.
Pharmacy Operations Manager
Walgreens Boots Alliance
10.2012 - 04.2025
- Mentored pharmacy staff on best practices for operational efficiency and customer service excellence.
- Analyzed workflow processes to identify areas for improvement, resulting in streamlined operations.
- Addressed patient complaints promptly and professionally, working collaboratively with other healthcare professionals as needed to resolve issues satisfactorily for all parties involved.
- Supervised a team of pharmacists and technicians, fostering an environment of collaboration, continuous improvement, and mutual respect among team members.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Managed medication dispensing processes to ensure accuracy and compliance with pharmacy regulations.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Counted, measured, and compounded medications following standard procedures.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Education
High School Diploma -
LaBrae Highschool
Leavittsburg, OH05.2010
Skills
- Teamwork and cooperation
- Teaching and training
- Time management
- Reliability
- Active listening
- Adaptability and flexibility
- Data analyzation
- Professionalism
- Confidentiality and HIPAA
- Interpreting and processing medication orders
- Research and data collection
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Medical Historian
University Hospital and Medical Center
04.2025 - Current
Pharmacy Operations Manager
Walgreens Boots Alliance
10.2012 - 04.2025
High School Diploma -
LaBrae Highschool