Summary
Overview
Work History
Education
Skills
Timeline
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Erica Austin

Las Vegas,NV

Summary

Performance-driven Associate with stellar record of accomplishment in connecting with customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver. Seasoned security team member with advanced understanding of facility, grounds, personnel and asset security practices. Highly observant and diligent with high integrity, strong attention to detail and excellent problem-solving abilities.

Overview

13
13
years of professional experience

Work History

Sales associate l

TJMAXX
Tustin, Ca
07.2011 - 03.2014
  • Answer customers' questions about products, prices, availability, or credit terms
  • Select the correct products or assist customers in making product selections, based on customers' needs, product specifications, and applicable regulations
  • Greet customers and ascertain what each customer wants or needs
  • Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits
  • Help customers try on or fit merchandise
  • Clean shelves, counters, and tables
  • Exchange merchandise for customers and accept returns
  • Ticket, arrange and display merchandise to promote sales
  • Watch for and recognize security risks and thefts, and know how to prevent or handle these situations
  • Prepare merchandise for purchase or rental
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
  • Answer questions regarding the store and its merchandise.

Driver

Uber
Santa Ana, CA
08.2015 - 12.2021
  • Picking up passengers, transporting clients between places, and keeping their vehicle in good condition
  • Followed safety rules to keep clean driving record with no accidents or incidents.
  • Offered riders information about local attractions and restaurants.
  • Notified customers of delays to decrease calls to support.
  • Inspected vehicle and personally handled routine upkeep.
  • Assisted passengers with loading luggage into the trunk of the car when needed.
  • Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
  • Utilized GPS navigation systems to ensure timely arrival at destinations.
  • Adhered to local driving laws while transporting passengers safely from point A to point B.

Mailhandler

Usps
Anaheim, California
03.2014 - 10.2018
  • Operate various types of equipment, such as computer scanning equipment, addressographs, mimeographs, optical character readers, and bar-code sorters
  • Clear jams in sorting equipment
  • Move containers of mail, using equipment such as forklifts and automated 'trains.' Sort odd-sized mail by hand, sort mail that other workers have been unable to sort, and segregate items requiring special handling
  • Load and unload mail trucks, sometimes lifting containers of mail onto equipment that transports items to sorting stations
  • Dump sacks of mail onto conveyors for culling and sorting
  • Check items to ensure that addresses are legible and correct, that sufficient postage has been paid or the appropriate documentation is attached, and that items are in a suitable condition for processing
  • Distribute incoming mail into the correct boxes or pigeonholes
  • Direct items according to established routing schemes, using computer controlled keyboards or voice recognition equipment.

Deli Clerk

Pavillions
Newport Beach, CA
01.2019 - 09.2022
  • Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
  • Organized ingredients and restocked supplies to prepare for busy periods.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Stored perishable food items in freezer or refrigerator to protect from spoilage.
  • Stocked shelves with fresh items daily.
  • Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
  • Updated food displays, cases and other customer-facing areas to increase sales of special items.
  • Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
  • Maintained safe food handling practices to prevent germ spread.
  • Trained new employees on proper handling of food, safety protocols, and customer service techniques.
  • Assisted customers with selecting products from the deli case or menu board.

Security Officer

Allied Universal Security Services
Mission Viejo, CA
09.2021 - 10.2022
  • Guarded restricted areas to prevent unauthorized entry.
  • Inspected fire extinguishers to ensure they were properly charged and operational.
  • Addressed problems quickly and reported clear information while working under minimal supervision.
  • Secured personnel and premises by inspecting buildings and patrolling property.
  • Completed incident reports to record security or loss prevention incidents.
  • Documented security-related situations and submitted in-depth reports to superiors.
  • Investigated all reported incidents of theft or vandalism on premises.
  • Monitored security cameras to identify and respond to suspicious activity.
  • Adhered to daily patrol schedules to support consistent security presence throughout property.
  • Responded to alarms and conducted investigations as required.
  • Warned persons of rule infractions or violations and evicted violators from premises.

Security Officer

Allied Universal Security Services
Las Vegas, NV
01.2023 - Current
  • Guarded restricted areas to prevent unauthorized entry.
  • Reviewed guest identification and employee credentials to authorize entry onto premises.
  • Documented security-related situations and submitted in-depth reports to superiors.
  • Monitored security cameras to identify and respond to suspicious activity.
  • Monitored building and property entrances and exits to detect intrusions and protect assets.
  • Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
  • Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.

Event Security Guard

best crowd management Security
Las Vegas, NV
05.2023 - Current
  • Responded quickly and calmly to any emergencies that arose during an event.
  • Operated x-ray and body scanning equipment to prevent prohibited items from being carried onto premises.
  • Searched bags manually to identify prohibited items and contraband.
  • Stayed in frequent communication with security and event staff to smoothly respond to concerns.
  • Operated metal detectors to screen visitors prior to entry into the event venue.
  • Deterred criminal activity, vandalism and general misconduct by providing expert and highly visible security presence at [Type] facilities.
  • Investigated complaints from guests related to safety issues or violations of policy.
  • Identified suspicious activity to determine appropriate response.
  • Patrolled the area around the venue to detect any suspicious activity or persons before, during, and after events.
  • Greeted guests upon arrival while ensuring they followed proper protocols for entry into the facility.

Education

High School Diploma -

CYPRESS HIGH
06.2007

Skills

  • Customer Needs Assessment
  • Upselling
  • Multi-Tasking Strength
  • Money Handling
  • Guest Relations
  • Positive and Professional
  • Customer Service
  • Problem-Solving
  • Meeting Deadlines
  • Time Management
  • Reliable and Punctual
  • Teamwork and Collaboration
  • Relationship Building
  • Conflict Resolution
  • Flexible Schedule
  • Problem-Solving Skills
  • Outgoing Personality

Timeline

Event Security Guard

best crowd management Security
05.2023 - Current

Security Officer

Allied Universal Security Services
01.2023 - Current

Security Officer

Allied Universal Security Services
09.2021 - 10.2022

Deli Clerk

Pavillions
01.2019 - 09.2022

Driver

Uber
08.2015 - 12.2021

Mailhandler

Usps
03.2014 - 10.2018

Sales associate l

TJMAXX
07.2011 - 03.2014

High School Diploma -

CYPRESS HIGH

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