Summary
Overview
Work History
Education
Skills
Affiliations
Languages
About Me
Timeline
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Erica Barbieri

Yonkers,NY

Summary

Dynamic and results-oriented professional with a proven track record at Whiskey Lounge, where I excelled in customer service and conflict resolution. Skilled in organization and attention to detail, I boosted customer satisfaction through effective communication and problem-solving. Expert in fostering relationships and efficiently managing tasks, I thrive in fast-paced environments.

Overview

4
4
years of professional experience

Work History

Bartender

Whiskey Lounge
White Plains, NY
08.2024 - Current
  • Provided exceptional service to a high volume of daily customers
  • Approached customers and engaged in conversation through the use of effective interpersonal and people skills
  • Prioritized and organized tasks to efficiently accomplish service goals
  • Provided excellent service

Bartender/Server

Pizza and Brew
Scarsdale, NY
05.2022 - 08.2024
  • Resolved customer complaints in a professional manner.
  • Remained calm and poised during busy periods, promoting great customer service to guests.
  • Developed good working relationships with fellow employees through effective communication.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Effectively multitasked within a fast-paced environment.
  • Greeted customers and provided excellent customer service.
  • Assisted in training new servers.

Retail Sales Associate

Repertoire Dance Shop
Scarsdale, NY
04.2021 - 06.2022
  • Completed transactions in an efficient manner while providing excellent customer service.
  • Greeted and assisted customers with product selection, offering personalized shopping advice.
  • Maintained thorough knowledge of store merchandise, current sales, and promotions.
  • Ticketed, arranged, and displayed merchandise to promote sales.
  • Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
  • Greeted customers upon entering the store and provided assistance.
  • Opened and closed cash registers by counting money, separating charge slips, and balancing drawers.

Education

Bachelor of Science - Psychology

Fordham University
Bronx, NY
05-2026

High School Diploma -

The Ursuline School
New Rochelle, NY
06-2022

Skills

  • Excellent communication
  • Problem-solving
  • Organization and time management
  • Conflict resolution
  • Attention to detail
  • Networking

Affiliations

  • Dancer: I started this hobby when I was 4 years old and still continuing it. At the age of 18, I was accepted on a semi-professional training team in New York City. Now, on my free time, I will go around New York and take classes for fun.

Languages

English
Native/ Bilingual

About Me

I am currently a student at Fordham University majoring in psychology and minoring in Marketing. With a strong foundation built in the fast-paced restaurant industry, I've developed key skills that have shaped my work ethic and approach to business. Through years of delivering exceptional customer service and handling complex situations under pressure, I've become a problem solver, a clear communicator, and someone who thrives in challenging environments.

I am excited to transition my passion for people, my attention to detail, and my dedication to hard work into a career in sales. I am eager to take on new challenges and help businesses grow by connecting them with the right solutions.

I'm a driven person who enjoys building meaningful relationships with companies and people, exceeding goals, and always striving for excellence. I'm looking forward to opportunities that allow me to apply my unique skill set and continue growing professionally.

Timeline

Bartender

Whiskey Lounge
08.2024 - Current

Bartender/Server

Pizza and Brew
05.2022 - 08.2024

Retail Sales Associate

Repertoire Dance Shop
04.2021 - 06.2022

Bachelor of Science - Psychology

Fordham University

High School Diploma -

The Ursuline School
Erica Barbieri