Erica Battley
Baton Rouge,LA
Summary
Customer Service Representative with 20+ years of experience supporting residential and commercial customers in fast-paced environments. Skilled in handling high-volume calls, entering service requests and complaints into Towers, Tracez, and coordinating with dispatch and operations teams. Known for professionalism, data entry, accuracy, and strong customer retention.
Overview
28
28
years of professional experience
Work History
Customer Service Representative
Waste Pro USA
07.2025 - Current
- Handle high-volume inbound calls from residential and commercial customers
- Enter service requests, complaints, and work orders accurately into internal systems ( Towers & Tracez)
- Coordinate with dispatch and operations to schedule and resolve service issues
- Assist customers with missed pickups, cart issues, service changes, roll-off and front load containers
- Provide clear, professional communication to de-escalate customer concerns
- Document all customer interactions thoroughly to ensure follow-up and accountability
- Support customer retention by resolving issues efficiently and professionally
Customer Service Representative
Ferguson Enterprise
02.2022 - 03.2025
- Handled high-volume inbound and outbound customer calls
- Scheduled and routed service technicians using DispatchTrack
- Prepared invoices, service tickets, and warranty claims
- Processed credit card payments and ensured transaction accuracy
- Entered swaps, credits, and service documentation into system
- Responded promptly to builder and customer email inquiries
- Coordinated parts requests with manufacturers to prevent service delays
Scan Coordinator
Sprouts Farmers Market
06.2019 - 04.2022
- Managed price accuracy and inventory scanning
- Maintained reports and schedules
- Used Microsoft Office for data tracking and analysis
- Demonstrated strong attention to detail and math accuracy
Office Manager
Budget Cleaning and Maintenance
03.2018 - 06.2019
- Managed daily office operations and payroll
- Implemented filing systems and office procedures
- Coordinated clerical staff and supply inventory
Installed Sales Manager
Lowe’s Home Improvement
05.1998 - 11.2017
- Supervised associates and scheduled coverage
- Managed installation projects from sale to completion
- Communicated with customers regarding orders and timelines
- Resolved service and installation issues to ensure satisfaction
Education
High School Diploma -
McKinley Senior High School
Baton Rouge, LASkills
- Customer Service & Call Center Support
- Scheduling & Dispatch Coordination
- Complaint Resolution & Retention
- Data Entry & Account Management
- Billing, Invoicing & Payments
- CRM / Dispatch Systems (DispatchTrack, internal systems)
- Time Management & Multitasking
- Professional Written & Verbal Communication
Timeline
Customer Service Representative
Waste Pro USA
07.2025 - Current
Customer Service Representative
Ferguson Enterprise
02.2022 - 03.2025
Scan Coordinator
Sprouts Farmers Market
06.2019 - 04.2022
Office Manager
Budget Cleaning and Maintenance
03.2018 - 06.2019
Installed Sales Manager
Lowe’s Home Improvement
05.1998 - 11.2017
High School Diploma -
McKinley Senior High School