Erica Bautista
Hesperia,CA
Summary
Organized Office Supervisor known for high productivity and efficiency in task completion. Skilled in team leadership, office management, and process optimization to streamline operations. Excel at communication, problem-solving, and time management, ensuring smooth office functioning and staff coordination.
Overview
11
11
years of professional experience
Work History
Office Supervisor
G&A Delivery LLC
Adelanto, CA
07.2014 - Current
- Coordinated employee training programs related to productivity improvement initiatives.
- Reviewed incoming correspondence to determine appropriate action to be taken on each item.
- Processed invoices from vendors in a timely manner to avoid late payment penalties.
- Scheduled meetings, appointments and travel arrangements for management personnel.
- Organized corporate events such as conferences, seminars or workshops.
- Resolved customer complaints regarding products or services offered by the company.
- Managed payroll processing functions for all employees in the department.
- Maintained inventory of office supplies by ordering materials as needed.
- Assisted with recruitment processes including interviewing potential candidates.
- Supervised, trained and mentored staff members in the use of office equipment and procedures.
- Ensured compliance with safety regulations within the workplace environment.
- Attended weekly staff meetings to discuss current issues affecting the department.
- Assessed operational costs associated with various projects or tasks assigned by management.
- Developed, implemented and maintained office systems, policies and procedures for record keeping, filing and other administrative activities.
- Monitored and evaluated office operations to ensure accuracy and efficiency.
- Generated reports detailing progress made on specific assignments or tasks.
- Conducted regular audits of departmental operations to identify areas for improvement.
- Prepared documents required for legal proceedings such as contracts or agreements.
Dispatcher
T Force
Rialto, CA
01.2020 - 12.2020
- Maintained logs of all incoming calls and assigned tasks.
- Resolved customer complaints related to service issues or delays.
- Developed strategies for improving efficiency within the dispatch department.
- Participated in team meetings discussing changes in procedures or processes.
- Provided timely updates to customers regarding their orders or requests.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Updated records of driver locations, delays, and cancellations.
- Assigned drivers to appropriate routes based on customer needs.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
Education
High School Diploma -
Inglewood Adult School
Inglewood, CA06-2006
Skills
- Training and coaching
- Payroll and budgeting
- Document management
- Organizational leadership
- Employee management
- Workflow planning
- Expense reporting
- Meeting coordination
- Documentation and control
- Staff supervision
- Workload prioritization
- Account reconciliation
- Scheduling and calendar management
- Office administration
- Customer service
- Data entry
- Supply management
- Bookkeeping
- Event coordination
- Project management
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Dispatcher
T Force
01.2020 - 12.2020
Office Supervisor
G&A Delivery LLC
07.2014 - Current
High School Diploma -
Inglewood Adult School
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