Erica Beachum
Alco
Charlotte,NC
12
years of professional experience
Detail-oriented Dispatch Coordinator and results-driven Dispatcher Manager experienced in shipment tracking, dispatch documentation, and leading daily operations. Improved workflow efficiency and strengthened service consistency through effective communication and problem-solving. Focused on delivering dependable service while managing multiple priorities and maintaining accurate records.
Work History
Dispatch Coordinator
1 Year 8 Months- Coordinated daily dispatch schedules and aligned driver assignments with service priorities.
- Monitored shipment status and updated stakeholders on route changes and delivery delays.
- Entered scheduling and delivery data into the system to maintain current operational records.
- Prepared dispatch documents, logs, and trip records for accurate workflow tracking.
- Verified route details and shipment information before release to support on-time dispatching.
- Developed strong relationships with clients by providing consistent updates on shipment statuses and addressing concerns promptly.
- Mitigated potential conflicts between drivers or customers by acting as a liaison during high-pressure situations.
- Responded to a high volume of phone and email requests to provide logistics information.
- Maintained accurate records of dispatched orders, ensuring efficient billing processes and client satisfaction.
- Monitored driver locations in field and solved discrepancies to keep team on-track.
- Resolved dispatch issues by communicating quickly with drivers, customers, and operations teams.
Dispatcher Manager
2 Years 6 Months- Managed communication between customers, drivers, and operations teams to support timely updates.
- Coordinated dispatch schedules to align drivers, routes, and delivery priorities.
- Reviewed daily workload and assigned resources based on urgency, capacity, and coverage needs.
- Monitored shipment status and resolved routing issues to maintain service consistency.
- Improved workflow efficiency by streamlining handoffs between dispatch and field teams.
- Escalated service disruptions quickly and implemented corrective actions to reduce recurring delays.
- Analyzed key performance indicators to identify areas for improvement in dispatcher operations, driving continuous process enhancements.
Dispatcher
11 Months- Monitored driver status and freight movement to resolve service interruptions quickly.
- Coordinated daily dispatch schedules to optimize route coverage and on-time deliveries.
- Communicated load changes, special instructions, and appointment updates to drivers and customers.
- Reviewed shipment details for accuracy before assigning routes and equipment.
- Maintained load boards, trip records, and tracking updates for operational visibility.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
Referral Specialist
1 Year 3 Months- Verified insurance benefits and eligibility to support timely referral conversion and patient onboarding.
- Coordinated with physician offices, patients, and internal teams to resolve missing information and expedite authorization.
- Reviewed clinical documentation for medical necessity and compliance with payer requirements.
- Processed incoming referrals, ensuring complete documentation and accurate order entry for durable medical equipment.
Respiratory Technician
5 Years 9 Months- Educated patients and caregivers on oxygen therapy, CPAP use, and equipment safety procedures.
- Assessed equipment functionality and resolved technical issues to maintain continuous therapy delivery.
- Installed and configured home respiratory equipment, ensuring proper operation and patient readiness.
- Documented service visits, equipment status, and patient instructions in compliance records.
- Sanitized, inspected, and prepared respiratory devices according to infection control standards.
- Coordinated with clinical teams to support accurate respiratory care plans and timely adjustments.
Education
Associate of Science - SURGICAL TECHNOGOLY
Skills
Software proficiency
Scheduling proficiency
Route planning expertise
Data entry
Service coordination
Route optimization
Logistics optimization
Software familiarity
Timeline
Dispatch Coordinator
Alco
02.2025 - CurrentRead More
Dispatcher Manager
Blue Sky
08.2022 - 02.2025Read More
Dispatcher
Pope Transport
09.2021 - 08.2022Read More
Referral Specialist
ADAPT HEALTH
04.2020 - 07.2021Read More
Respiratory Technician
Advanced Home Care
06.2014 - 03.2020Read More
WESTERN SCHOOL HEALTH & BUSINESS
Associate of Science from SURGICAL TECHNOGOLY
Read More