Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erica Beltran

Elk Grove,CA

Summary

An energetic leader with over 8 years of experience in customer service, who works well under pressure, is quick, and efficient in a timely manner. Ready to take on a new role and offer exceptional leadership, and meticulous abilities. Reliable cashier known for high productivity and efficiency in task completion.

Overview

3
3
years of professional experience

Work History

Front of House Employee

Panda Express
Sacramento, CA
04.2025 - Current
  • Handled multiple tasks simultaneously while maintaining focus on customer satisfaction.
  • Processed payments using cash registers or POS systems accurately and efficiently.
  • Resolved customer complaints in a professional and courteous manner.

Customer Service Representative

Shell Gas Station
Sacramento, CA
12.2024 - Current
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Slot Attendant

Sky River Casino
Elk Grove, CA
01.2023 - 08.2024
  • Built rapport with regular patrons, recognizing and remembering their preferences to personalize their gaming experience.
  • Managed cash handling responsibilities with accuracy and integrity while issuing payouts to winning patrons.
  • Enhanced customer satisfaction by efficiently handling slot machine malfunctions and resolving issues promptly.

Total Rewards Representative

Sky River Casino
Elk Grove, CA
08.2022 - 01.2023
  • Interacted with casino guests by answering questions, addressing concerns, and handling escalations.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Monitored kiosks for any issues, loaded with player cards and serviced machines.

Education

High School Diploma -

Cosumnes Oaks High
Elk Grove, CA
05-2016

Skills

  • Cash handling proficiency
  • Excellent communication skills
  • Motivated team player
  • People-oriented and time management
  • Superior organizational ability
  • Conflict resolution

Timeline

Front of House Employee

Panda Express
04.2025 - Current

Customer Service Representative

Shell Gas Station
12.2024 - Current

Slot Attendant

Sky River Casino
01.2023 - 08.2024

Total Rewards Representative

Sky River Casino
08.2022 - 01.2023

High School Diploma -

Cosumnes Oaks High

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