Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Erica Bernal

East Wenatchee

Summary

Dedicated Medical professional prepared for this role, bringing valuable experience in clinical and administrative functions. Known for reliable support in patient care and effective communication with healthcare teams. Strong focus on collaboration and adaptability to meet changing priorities. Proficient in patient interaction, medical record management, and office support tasks.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Medical Assistant Certified

Confluence Health
09.2022 - Current
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Built strong relationships with patients through effective communication skills.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Oriented and trained new staff on proper procedures and policies.

Medical Assistant Registered

Confluence Health
01.2020 - 09.2022
  • Engagement with patients to schedule and prepare them for an Annual Wellness Visit
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Implemented patient education program on preventative care, enhancing community health awareness.


Receptionist

Confluence Health
09.2019 - 01.2020
  • Greeted incoming visitors and patients professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with patients, and updated records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.

Education

Westside High School
Wenatchee

Skills

  • HIPAA compliance
  • Patient scheduling
  • Customer service
  • Medical terminology knowledge

Certification

Fibroscan Technician

Timeline

Medical Assistant Certified

Confluence Health
09.2022 - Current

Medical Assistant Registered

Confluence Health
01.2020 - 09.2022

Receptionist

Confluence Health
09.2019 - 01.2020

Westside High School

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