Hi, I’m
Erica Biggers
Martins Ferry,OH
Summary
Dynamic Certified Peer Support Specialist with a proven track record at Serenity Hills Life Center, enhancing mental health outcomes through effective advocacy and crisis intervention. Skilled in recovery planning and problem-solving, I've fostered substantial improvements in client self-advocacy and support system navigation. Excel in collaborative environments, driving both client success and team efficiency.
Overview
5
years of professional experience
1
Certification
Work History
First Choice Services
Certified Peer Support Specialist
03.2024 - Current
Job overview
- Assisted clients in developing and maintaining personalized wellness plans, guiding them in setting achievable goals for improved mental health outcomes.
- Increased community awareness of mental health issues by conducting outreach presentations at local schools, businesses, and organizations.
- Promoted client self-advocacy through education on rights, responsibilities, and navigating complex systems of care.
- Provided crisis intervention when necessary, utilizing de-escalation techniques to maintain safety and stability within the supportive environment.
- Fostered relationships with partner agencies and other interested parties to build pipeline of supportive services.
- Supported individuals dealing with mental health and emotional issues.
- Determined clients' risk of self-harm or other dangerous behaviors.
- Collaborated with other professionals to coordinate comprehensive care for clients.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Educated clients on dangers of substance abuse and prevention techniques.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
Serenity Hills Life Center
Kitchen Manager
11.2021 - 02.2024
Job overview
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
Serenity Hills Life Center
Menta Health Tech Head Supervisor
07.2023 - 01.2024
Job overview
- Fostered a culture of continuous learning among team members through ongoing coaching sessions and professional development opportunities.
- Played an integral role in the recruitment process by identifying top talent, conducting interviews, and providing insightful input on hiring decisions.
- Led a team of supervisors in achieving company goals and maintaining high standards of work quality.
- Supervised cross-functional teams, ensuring seamless collaboration on complex projects and timely completion of tasks.
- Developed strong relationships with clients through consistent communication, leading to increased customer satisfaction rates.
- Mentored new supervisors joining the team, sharing valuable insights gained from extensive experience in order to facilitate their growth within the company rapidly.
- Spearheaded process improvements that led to increased efficiency within the department.
- Resolved conflicts among employees in a fair manner, promoting a cohesive workplace environment conducive to teamwork and success.
Serenity Hills Life Center
Certified Peer Support Specialist
06.2022 - 05.2023
Job overview
- Served as a role model for clients, sharing personal experiences of recovery and resilience.
- Assessed client progress regularly, adjusting support strategies as needed to promote continued growth and success.
- Assisted clients in setting realistic goals and provided support during their journey towards achieving them.
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
- Quick response team work
AliDan Services
Kitchen Supervisor
06.2022 - 04.2023
Job overview
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Trained new team members on kitchen procedures, safety protocols, and company standards.
- Controlled food costs and managed inventory.
- Maintained high sanitation standards through routine cleaning protocols and adherence to health regulations.
- Reduced food waste through effective inventory management and menu planning.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
Serenity Hills Life Center
Kitchen Staff Member
11.2019 - 11.2021
Job overview
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
Education
Martins Ferry High SchoolMartins Ferry, OH
05.2006
Skills
- Peer Advocacy
- Mental health awareness
- Substance Abuse Knowledge
- Self-Care Techniques
- Relapse Prevention
- Family Support
- Resource Navigation
- Recovery planning
- Recovery guidance
- Problem-solving skills
- Arranging transportation
- Effective collaboration and interaction
- Mental Health Services
- Service navigation
- Problem-Solving
Certification
Serv safe kitchen management
Certified West Virginia Prss
Timeline
Certified Peer Support Specialist
First Choice Services
03.2024 - Current
Menta Health Tech Head Supervisor
Serenity Hills Life Center
07.2023 - 01.2024
Certified Peer Support Specialist
Serenity Hills Life Center
06.2022 - 05.2023
Kitchen Supervisor
AliDan Services
06.2022 - 04.2023
Kitchen Manager
Serenity Hills Life Center
11.2021 - 02.2024
Kitchen Staff Member
Serenity Hills Life Center
11.2019 - 11.2021
Martins Ferry High School
Similar Profiles
Amber CastoAmber Casto
Peer Recovery Support Specialist at First Choice ServicesPeer Recovery Support Specialist at First Choice Services
Renae BaileyRenae Bailey
Crisis Counselor at First Choice ServicesCrisis Counselor at First Choice Services
Jeremy SeacristJeremy Seacrist
Crisis Counselor at First Choice ServicesCrisis Counselor at First Choice Services
Shelley DolakShelley Dolak
PA Fulfill & Receiving Coordinator at Nations Benefits LLCPA Fulfill & Receiving Coordinator at Nations Benefits LLC
Lynnzee WickLynnzee Wick
Sales Associate at Hobby LobbySales Associate at Hobby Lobby