Erica Blair
Maple Falls,WA
Summary
Motivated Table Games Supervisor offering 20 years in casino security and gaming management. Seamlessly balances dealer supervision with promoting enjoyable patron experiences. Experienced in overseeing game tables with a close eye on accuracy, security and service standards. Talented trainer, team leader and manager with excellent problem-solving and relationship-building skills.
Overview
20
20
years of professional experience
Work History
Table Games Floor Supervisor
Silver Reef Hotel Casino Spa
Ferndale, WA
03.2007 - Current
- Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
- Monitored chips purchases, table inventories and player win ratios.
- Oversaw area games to maintain security and compliance.
- Watched closely to catch errors and notified surveillance of irregularities.
- Trained employees in procedures, compliance standards and strategies for accomplishing objectives.
- Eliminated customer service issues by quickly resolving disputes and correcting problems.
- Monitored game operations to enforce house rules as well as tribal, state and federal regulations.
- Listened effectively and used issue resolution skills to efficiently handle guest complaints and promote brand loyalty.
- Performed paperwork required for monetary transactions.
- Efficiently managed accurate money transfers and protected transactions with standardized procedures.
- Contacted security department to discuss potential or confirmed illegal activities and cheating.
- Established and maintained banks and table bet limits for each supervised game.
- Observed players for signs of cheating, notifying security staff of discovered evidence.
- Oversaw currency exchange requests for customers, confirming provision of requested combinations of bills and coins.
- Enforced safety rules and removed safety hazards while monitoring gaming floors.
- Handled currency conversions into correct combinations of bills and coins to serve casino patron needs.
- Enforced safety rules and reported or remove safety hazards as well as underage, intoxicated or disruptive guests.
- Met coverage demands by moving dealers around and reorganizing strategies based on current needs.
- Watched gamblers on floor to isolate cheaters by identifying card counting or marking cards.
- Orchestrated staffing to support adequate disposition of dealers at monitored tables.
Table Games Floor Supervisor
Nooksack River Casino
Deming, WA
05.2002 - 03.2007
- Oversaw area games to maintain security and compliance
- Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck
- Watched closely to catch errors and notified surveillance of irregularities
- Trained employees in procedures, compliance standards and strategies for accomplishing objectives
- Enforced safety rules and removed safety hazards while monitoring gaming floors
- Identified issues with malfunctioning slot machines and reported devices to maintenance department for service
- Monitored game operations to enforce house rules as well as tribal, state and federal regulations
- Efficiently managed accurate money transfers and protected transactions with standardized procedures
- Eliminated customer service issues by quickly resolving disputes and correcting problems
- Contacted security department to discuss potential or confirmed illegal activities and cheating
- Minimized losses by setting and enforcing bank levels and table limits by game type
- Observed players for signs of cheating, notifying security staff of discovered evidence
- Performed paperwork required for monetary transactions
Education
High School Diploma -
Northwest High School
Lucasville, OH06.1986
Cosmetology Certificate of Completion - Cosmetology Education
Vo Tech
Lucasville, OH06.1986
Police Science
Hocking Technical College
Nelsonville, OHSkills
- Guest relations
- Security management
- Observing operations
- Recordkeeping skills
- Leading employees
- Performance Optimization
- Activity monitoring
- Team building
- Active Listening
- Good Telephone Etiquette
- Organization and Time Management
Timeline
Table Games Floor Supervisor
Silver Reef Hotel Casino Spa
03.2007 - Current
Table Games Floor Supervisor
Nooksack River Casino
05.2002 - 03.2007
High School Diploma -
Northwest High School
Cosmetology Certificate of Completion - Cosmetology Education
Vo Tech
Police Science
Hocking Technical College