Erica Blanton
Columbus
Summary
Dynamic, goal-oriented professional seeking a full-time role that offers challenging opportunities to leverage strong interpersonal skills, effective time management, and advanced problem-solving expertise. Recognized for reliability and adaptability, with a proven ability to quickly learn and implement new skills. Committed to fostering team success and driving organizational growth through a proactive approach and dedication to excellence. Eager to contribute positively in a collaborative environment while addressing complex challenges.
Overview
19
19
years of professional experience
Work History
PROVIDER SERVICES REPRESENTATIVE (OTHER) /Member Service Representative
Molina Healthcare
06.2024 - Current
- Facilitated resolution of provider inquiries, enhancing service satisfaction and operational efficiency.
- Managed customer accounts, ensuring accurate updates and timely responses.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Educated patients on healthcare policies, procedures, and benefit options effectively.
- Delivered exceptional customer service by resolving inquiries and issues efficiently.
Independent Contractor
Amazon Flex
11.2019 - 05.2025
- Utilized GPS technology for optimal route planning, reducing delivery times significantly.
- Delivered packages efficiently while adhering to safety protocols and time schedules.
- Streamlined loading processes by organizing packages based on delivery routes, improving workflow efficiency.
Unit Processor
Ascena Retail Group Inc
01.2022 - 01.2023
- Printed accurate labels and applied to boxes, crates and containers prior to shipment.
- Recommended disposal of obsolete stocks to write off unsellable items from inventory.
- Packaged items with appropriate materials to prevent damage during shipping.
Support Specialist
Another Chance Treatment Center
12.2019 - 01.2022
- Assist clients with initial intake information
- Coordinate care plan with clinical team and set appointments
- Assist clients with making doctors’ appointments, assisting with coordination of care, coordinating community resources for food, housing, medications
Quality Control Inspector
Anomatic
07.2018 - 05.2020
- Examined products and materials for defects or deviations to remove or discard non-conforming items.
- Documented inspection results by completing reports and logs and summarizing and entering data into quality database.
- Trained newly hired employees by explaining company procedures, job duties and performance expectations.
Quality Control Inspector
MS Companies
05.2017 - 06.2018
- Verifying the production process by confirming specifications, conducting visual and measurement tests
- Documenting inspection results by completing reports and logs
- Summarizing rework and waste
- Maintain safe, healthy work environment by following standards and procedures
Quality Control Inspector
Triad Staffing
12.2015 - 04.2017
- Inspected and repaired products to meet project expectations.
- Marked materials with grade or acceptance status.
- Wrote detailed reports outlining performance, quality and defect rates.
Member Service Representative
Automated Health Systems
10.2006 - 07.2007
- Helped members resolve account problems and navigate internal systems to handle routine needs.
- Enhanced member relationships by providing excellent service during each interaction.
- Answered member questions about products and services.
Education
No Degree - General Studies
Columbus Community College
Columbus, OHSome College (No Degree) - Accounting
Franklin University
Columbus, OHGED -
Lorain High School
Lorain, OH03.1997
Skills
- Expertise in HIPAA compliance
- Health insurance verification expertise
- Strong verbal communication
- Experience in healthcare services
Timeline
PROVIDER SERVICES REPRESENTATIVE (OTHER) /Member Service Representative
Molina Healthcare
06.2024 - Current
Unit Processor
Ascena Retail Group Inc
01.2022 - 01.2023
Support Specialist
Another Chance Treatment Center
12.2019 - 01.2022
Independent Contractor
Amazon Flex
11.2019 - 05.2025
Quality Control Inspector
Anomatic
07.2018 - 05.2020
Quality Control Inspector
MS Companies
05.2017 - 06.2018
Quality Control Inspector
Triad Staffing
12.2015 - 04.2017
Member Service Representative
Automated Health Systems
10.2006 - 07.2007
Some College (No Degree) - Accounting
Franklin University
GED -
Lorain High School
No Degree - General Studies
Columbus Community College
References
References furnished upon request
Education and Training
other