Joshua JeanPierre
Brooklyn,NY
Summary
Tech-savvy and healthcare-experienced professional with a Bachelor's degree in Computer Information Systems(Network Management) and hands-on experience in a hospital setting. Demonstrated ability to support system users, coordinate administrative functions, and learn health IT systems quickly. Eager to apply IT knowledge in a healthcare setting to support and enhance clinical operations.
Overview
6
6
years of professional experience
Work History
Access Service Representative
New York Presbyterian Brooklyn Methodist Hospital
12.2024 - Current
- Improved interdepartmental collaboration by maintaining open lines of communication with other Access Service Representatives within the organization.
- Assisted patients with financial inquiries, working collaboratively to identify solutions that met both their needs and the organization''s requirements.
- Assisted in the implementation of new software programs designed to streamline access services functions, contributing to increased departmental efficiency.
- Coordinated seamless communication between patients and healthcare providers, fostering a positive care experience for all parties involved.
- Collaborated closely with medical records personnel in order to ensure timely processing of requests for patient documents.
- Maintained strict adherence to HIPAA regulations while handling sensitive patient information, ensuring confidentiality and security at all times.
- Developed a working knowledge of hospital information systems and workflows.
Valet Attendant
Metropolis
07.2021 - 04.2025
- Established positive guest relationships through consistent delivery of excellent customer service.
- Assisted in the training of new team members, ensuring consistent service quality across all attendants.
- Welcomed arriving guests and explained car retrieval procedures.
- Reduced wait times for guests with effective communication and coordination among valet team members.
- Maintained accurate records of parked vehicles and their locations, ensuring timely retrievals upon guest request.
Sales Associate
Old Navy
08.2019 - 07.2021
- Delivered exceptional customer service by helping customers with product selection, answering inqueries, and resolving concerns in positive feedback and increased customer satisfaction.
- Demonstrated strong and interpersonal skills by effectively collaborating with team members and assisting in training new employees on sale techniques and store operations.
- Utilized point-of-sale(POS) systems and inventory management software to process transactions, monitor inventory levels, and track sales data accurately.
- Developed great problem-solving abilities by resolving customer issues, handling returns and exchanges, and finding creative solutions to enhance the customer experience
- Successfully operated in a fast-paced environment, managing multiple tasks simultaneously and adapting to changing priorities and customer needs
Education
Computer Information Systems
Medgar Evers College
Brooklyn, NY01-2025
Skills
- Maintaining patient confidentiality
- Precision in documentation
- Health insurance verification
- Accurate data entry
- Expertise in HIPAA compliance
- Experienced in optimizing electronic health records through EPIC
- Network performance optimization
- Proficient in Microsoft Office Suite
Timeline
Access Service Representative
New York Presbyterian Brooklyn Methodist Hospital
12.2024 - Current
Valet Attendant
Metropolis
07.2021 - 04.2025
Sales Associate
Old Navy
08.2019 - 07.2021
Computer Information Systems
Medgar Evers College
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