Kerry-Ann Williams
Meriden,CT
Summary
Dynamic Patient Coordinator with extensive experience at New York Presbyterian Brooklyn Methodist Hospital, excelling in customer service and office administration. Proven ability to enhance patient intake processes and ensure HIPAA compliance, while effectively managing insurance inquiries. Skilled in Epic and active listening, fostering strong patient-provider relationships.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Patient Coordinator
New York Presbyterian Brooklyn Methodist Hospital
New York, NY
10.2023 - Current
- Answered incoming calls from patients, providers, and insurance companies in a courteous manner.
- Provided support to patients regarding insurance coverage, payment plans, and other financial matters.
- Developed and implemented patient intake forms to ensure accurate information was collected.
- Monitored compliance with HIPAA regulations regarding confidentiality of patient information.
Patient Service Representative
Long Island Jewish Medical Center
New Hyde Park, NY
12.2018 - 07.2023
- Verified insurance information, collected payments, and scheduled appointments.
- Assisted with the completion of medical forms and records.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Reviewed patient accounts for accuracy on a regular basis.
Patient Care Associate
Long Island Jewish Medical Center
12.2011 - 12.2018
- Monitored vital signs including temperature, pulse, respiration rate, blood pressure and oxygen saturation levels.
- Provided direct patient care and support services in accordance with established standards and practices.
- Helped maintain a safe environment for the patient by ensuring that all medical equipment is functioning properly and securely stored when not in use.
- Communicated regularly with nursing staff regarding changes in patient condition or needs.
Nursing Attendant
Montefiore Medical Center
12.2010 - 12.2011
- Performed all direct care services in accordance with residents’ care plans, assisted with ADL’s
- Reported all accidents and incident observed during the shifts that require investigation
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
Education
Healthcare Administration BS -
Southern New Hampshire University
01.2023
GED -
York College CUNY
New York, NY01.2003
Skills
- Epic
- Hdx
- Invision/Sunrise
- Customer Service
- Office Administration
- Active Listening
- Team Management
- Medi Analytics
- Healthpay 24
- Exchanger
Certification
- Certified Nursing Assistant - Access Careers, Queens New York 2007
- Certified Medical Assistant - The Allen School, Jamaica New York 2003
Timeline
Patient Coordinator
New York Presbyterian Brooklyn Methodist Hospital
10.2023 - Current
Patient Service Representative
Long Island Jewish Medical Center
12.2018 - 07.2023
Patient Care Associate
Long Island Jewish Medical Center
12.2011 - 12.2018
Nursing Attendant
Montefiore Medical Center
12.2010 - 12.2011
Healthcare Administration BS -
Southern New Hampshire University
GED -
York College CUNY