Katherine Quintana

• Explained upcoming treatment preparation, instructions, and other facts to patients.
• Worked with patients to schedule tests,labs, follow-ups, and chemotherapy appointments.
• Maintained confidentiality of patient data and condition to safeguard health information.
• Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing patient needs and maintaining high levels of communication.
• Worked the check in desk as well at times:

-Greeted our patients with good hospitality

- Did COVID questionnaire's/fall risk

- Helped with providing comfort to patients who are the waiting area.

• Responded to customer inquiries with patience and positivity to establish excellent first impression.
• Operated switchboard and routed incoming calls to appropriate departments.
• Resolved customer issues and complaints promptly and politely, upholding satisfaction.
• Helped hospital personnel with paging system
• Answered Medical Assist/Code emergency calls.
• Approximately 200 calls per day.

• Trained and mentored new employees to maximize team performance.
• Kept employees operating productively and working on task to meet business and customer needs.
• Supervised employees and oversaw quality compliance with company standards for food and services.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Did waitressing and bartending as well.